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            Business ProfileThe Shower Shop

            Shower Doors

            Contact Information

            3510A Cottage Hill Rd

            Mobile, AL 36609-6504

            Get Directions
            Visit Website
            Email this Business
            (251) 666-6615

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            We install custom framed, semi-frameless and frameless shower doors. We also install mirrors and mirrors with beveled edges and corners.

            Products & Services

            Based on information provided, this company offers bathroom remodeling, custom shower doors, custom mirrors, custom wall mirrors, etc.

            Business Details

            Location of This Business
            3510A Cottage Hill Rd, Mobile, AL 36609-6504
            Email this Business
            BBB File Opened:
            1/31/1994
            Years in Business:
            35
            Business Started:
            1/1/1989
            Date of New Ownership:
            7/1/2018
            Business Incorporated:
            6/8/2018
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • JLR Holdings, LLC
            Business Management
            • Mrs. Lana Rouss, Owner
            • Mr. John Rouss, Owner
            Contact Information

            Principal

            • Mrs. Lana Rouss, Owner

            Customer Contact

            • Mrs. Lana Rouss, Owner
            • Mr. John Rouss, Owner
            Additional Contact Information

            Fax Numbers

            • (251) 666-2256
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/28/2022

            Complaint Type:
            Billing Issues
            Status:
            Unresolved
            In January 2022, I paid in more than $5,000 advance for 2 glass shower enclosures.Now on March 28, 2022, still waiting for one, I was told by The Shower Shop to " read the contract" because there is NO LIMIT to how long it can take for them to deliver, even 5 years. And that they have NO OBLIGATION to refund me, ever. At this point I want a refund for the undelivered and uninstalled master shower enclosure.
            Read More
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Janet C

            03/28/2022

            Take money in advance, never deliver.
            In January 2022, I paid more than $***** for two glass shower enclosures. Now on March 28,2022 I was told to "check the contract" because they have NO TIME LIMIT on how long it can take to deliver and they have NO OBLIGATION to refund me no matter how long it is.

            The Shower Shop Response

            03/28/2022

            Ms. V****,

            We have contacted the manufacturer again this morning, and they are working on remaking the door and transom that came in the wrong size with the original order. As soon as we receive the glass, we will call you to schedule the installation.

            Please see the email below regarding why we have not received your glass yet.

            Thank you for understanding the challenging situation we are all dealing with at this time.

            Regards,
            Lana

            Ms. V****,

            At the moment we are only operating with 1 cutting table. Replacement parts are scheduled to arrive Wednesday from Germany. We plan to make repairs and be back to full production Thursday/Friday. The issues last week have caused a huge back log of glass to be cut and we are working to catch up.

            Coral Industries


            Customer Response

            03/29/2022

            They have had my money since January. After seeing my online reviews and complaint to BBB, they suddenly get in touch to "explain". But their position that there is no limit on the time I must wait with no recourse, and total lack of communication for 3 months about this delay, is unacceptable. Their issue with their supplier is not my problem, and also does not explain what has been the delay for 3 months. I want a refund, now. I do not accept this tardy and unhelpful explanation as anything that addresses my legitimate position.
            Read 1 More Customer Review

            Local BBB

            BBB Serving Central & South Alabama

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