ComplaintsforChad's AC Direct

• Initial Complaint

  04/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In 2015, Chads A/C installed 2 units (a ********** mini split and a regular unit) in our new construction home. Upon installation of the regular unit, it was installed incorrectly and caused a leak. This leak caused the entire den ceiling to have to be replaced prior to our initial move-in. After this, the company realized the mini split was installed incorrectly and needed the entire exterior wall removed in order to connect to the outside unit. Chads A/C delayed returning to finish the **** system. This stalled our construction for thirty days while we repetitively reached out to Chads in order to get them to return to finish the job. Once they finally returned, they had terrible attitudes as if it was our fault the units were installed incorrectly originally. We were invoiced for the repairs via mail. We contacted Chads numerous times asking for **** to call ** in order to discuss the house repairs they had caused. He refused to call me back over a span of four weeks. After all this time, **** finally texted and stated that he was not going to pay for the repairs to our home since he claimed that the damage to our home fell under typical construction costs. Furthermore, he stated that if we deducted the amount for the repairs that he would not warranty our air conditioner even though a ten year warranty was discussed within the original quote. Finally, we were able to reach out to ***************** who came to my business to discuss the damages. We went over everything that had taken place and she agreed that the damage costs did not fall under typical construction costs and deducted this amount from the bill. We wrote her a check for the remaining amount and believed that these issues were resolved. Since 2015, every year, if not more than once a year, the mini split required service calls. Chads A/C requires a $79.95 service fee that has to be paid prior to schedule of service. We paid this every time in order to get our unit service -contact for rest

  

  Business response

  05/03/2023

  The allegations are false; and I am currently working with the State of ******* *********************** to resolve the complaint.
  
  Furthermore, I dispute the entire complaint; as the McKinleys received FREE repairs and service over the course of 7 years!

   

  Thank you,

  ***********************

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩