Complaintsfor365 Consulting LLC

• Initial Complaint

  07/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Somehow this company, houdwdataonline.com, acquired my debt card number and decided to give themselves $28.95 on June and July of this year. I have no idea who these people are and while looking them up it goes nowhere. My bank has cancelled my card so these thieves can't get anymore. Hopefully you can connect with them and have my money returned, but they will not get any bank or card info. A certified check will suffice.

  Business response

  08/06/2024

  Hello ***, 

  We have closed your account and provided you with a full refund. You should see this back on your method of payment within 3-5 business days. If there is anything else we can assist with do not hesitate to ask. 

  Best Regards, 

  Customer Support

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Ordered a home report from apparently home data online for $1.00 and have been charged every month since then for *****. I asked that all monies be returned to me except the one dollar

  Business response

  06/24/2024

  Hello ********, 

  I can see that you spoke with our customer service team and your account was closed as requested. I have gone ahead and issued a full refund for you as well. If there is anything else we can help you with please do not hesitate to ask. 

  Best Regards, 

  Customer Support

  Customer response

  06/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  04/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Feb 22, 2024, was told I will be refunded $28.95 from this deceptive business via numerous emails from ********************* and ***********************.. This so call business uses numerous ip addresses to deceive people, from onlinedata.com, ****************************** pubichomecheck.com and 365consulting all out of *************

  Business response

  04/22/2024

  Hi *********, 
  
  We have located your account and successfully processed your refund. Please let us know if you have any questions or concerns; we are more than happy to assist.
  
  Regards, 
  ************
  365 Consulting LLC

  Business response

  05/09/2024

  ******************~  Your account created on 1/6/2024 was cancelled and closed on 2/7/2024. The refund was unable to be electronically processed so a manual check was sent on 2/22/2024, to your mailing address listed. As your complaint stated that you have not been refunded, we issued another manual check on 4/22/2024 to the same address listed. (***********************************************************).

   

  Regards, 
  ***** C
  365 Consulting LLC 

  Customer response

  05/09/2024

   
  Complaint: 21603788
  
  I am rejecting this response because: I have never rec'd a REFUND from this business, *************************, ***********************, *********************, have been saying via numerous emails from Feb 22nd that a refund has been sent.  Alot of excuses from these guys, its NOT that hard.  Show me a copy of the check sent, I find it hard to believe that ***** sent a check Twice to the address listed, and yet I have never rec'd it... So NO, they have NOT mailed me a check and if that was the case, this complaint would not be necessary! 
  
  Sincerely,
  
  *********************************

   

• Initial Complaint

  04/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Fraudulent company. Unauthorized 15 charges at $23.95 each for a total of $359.25. Manager unwilling to refund full amount. Do not use Housedataonline.com or Propertyrecords.com this is a scam company.I will refer this to their website server Amazon.com and make a formal complaint and expect a website blacklist.

  Business response

  04/11/2024

  Hi *****, 
  
  Thank you for reaching out to us about this issue. We've located your account and have successfully refunded all transactions. If there are any other concerns or if you need further assistance, please don't hesitate to contact us. We're here to help!

   

  Regards, 

  ***** C
  365 Consulting LLC 

• Initial Complaint

  03/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Unauthorized Fraudulent Monthly Charges - Immediate Action Required Dear 365 Consulting Company I am writing to bring to your attention a matter of utmost urgency and concern regarding unauthorized charges that have been deducted from my account by your company. I have recently discovered that my account has been debited $28.95 on a monthly basis, and upon thorough investigation, it has come to my attention that these charges are associated with a subscription for which I never provided consent. I have never agreed to any monthly subscription or purchased any services from 365 Consulting Company. The unauthorized deductions from my account are not only a violation of my trust as a consumer but also raise serious concerns about the legitimacy and ethical practices of your company. Here are the details of the unauthorized charges: Amount: $23.95 per month for November, 2023. December and January 2024.I demand an immediate and thorough investigation into this matter to determine how my account has been charged without my consent. Refund: Initiate an immediate refund for all the unauthorized charges made to my bank account: Confirm the immediate cancellation of any subscription or service associated with these charges.2.Prevention Measures: Outline the steps your company will take to prevent such unauthorized charges from occurring in the future. If I do not receive a satisfactory response within the specified timeframe, I am prepared to take further legal action to rectify this matter, including reporting the incident to relevant consumer protection agencies and disputing the charges with my financial institution.

  Business response

  03/27/2024

  Hello ***,
  
  Thank you for reaching out. We've successfully located your account and have processed a full refund. Should you have any more questions or concerns, please feel free to get back in touch with us. Wishing you a great day ahead!
  
  
  Regards, 
  ************
  365 Consulting LLC

  Customer response

  03/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the company refunds the last 3 transactions that were not authorized.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Unauthorized Fraudulent Monthly Charges - Immediate Action Required Dear 365 Consulting Company I am writing to bring to your attention a matter of utmost urgency and concern regarding unauthorized charges that have been deducted from my account by your company. I have recently discovered that my account has been debited $28.95 on a monthly basis, and upon thorough investigation, it has come to my attention that these charges are associated with a subscription for which I never provided consent.I have never agreed to any monthly subscription or purchased any services from 365 Consulting Company. The unauthorized deductions from my account are not only a violation of my trust as a consumer but also raise serious concerns about the legitimacy and ethical practices of your company.Here are the details of the unauthorized charges:Amount: $28.95 per month for November, 2023. December and January 2024.I demand an immediate and thorough investigation into this matter to determine how my account has been charged without my consent. Refund: Initiate an immediate refund for all the unauthorized charges made to my **********************: Confirm the immediate cancellation of any subscription or service associated with these charges.2.Prevention Measures: Outline the steps your company will take to prevent such unauthorized charges from occurring in the future.If I do not receive a satisfactory response within the specified timeframe, I am prepared to take further legal action to rectify this matter, including reporting the incident to relevant consumer protection agencies and disputing the charges with my financial institution.

  Business response

  01/10/2024

  Hello and thank you for allowing us to address your concerns. 

  I can see that you have already spoken to our customer support team. Your account was cancelled as requested and you were provided a full refund for all charges. If there is anything else we can assist with please do not hesitate to ask. 

  Best Regards, 

  365 Consulting Support

• Initial Complaint

  11/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On November 17, 2023 I purchased what was advertised as $1 report, but I have now gotten charged $9.95. No email confirmation was ever even sent, I wouldn't have even realized this if I hadn't immediately checked my credit card statement. I don't know if this is going to be a recurring charge because I can't get in touch with anyone. I sent an email to the address listed on their site and have gotten a failure message. Please delete my account and refund me. Thank you!

  Business response

  11/21/2023

  Account opened on 11/17/2023. Account is completely refunded on 11/20/2023. No correspondence was attempted to be made by the consumer in chat, email, or customer service number provided. 

  Customer response

  11/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was trying to get my wife’s divorce decree from the ************ county court. The website looked legit smote and said they had to charge a dollar. My bank list of debits shows I was charged 23 dollars and change. There is no phone #listed and no address. Totally bogus. Can you help? I want to make sure this is not a recurring charge. Thank you,******* ***** *** ******* **** ****** ** ***** ************

  Business response

  09/07/2022

  Hello *******, 

  I was able to find your account and have closed it for you. I have also provided you with a full refund for your charges. You should see this returned to your original form of payment within 3-5 business days. If there is anything else I can assist with please do not hesitate to ask. 

  Best Regards, 

  ***** **

   

• Initial Complaint

  07/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I am receiving charges from publichomecheck om my credit card for $18.95 a month. i have checked my reports and I have been billed monthly since December 6. I have never agreed to a monthly bill from this company. This has cost me $151.60. Furthermore, I have researched this company and have seen that they advertize a one time $1.00 fee and all of a sudden they have a monthly fee bait and switch tactic. In addition, I have spoke to Vanessa on text and Felicia over the phone and they wanted my personal info. However, I did not give it to them because they work for a call center that works for over 400 companies. I do not feel comfortable giving them my information to a unknown third party call center that works for a company that bills people unlawfully. I want a cancellation of any accounts that were made in my name, and a full refund of $151.60.

  Business response

  07/27/2022

  Hello Mark, 

  Thank you for allowing us to address this issue for you. I was able to find your account and have cancelled it effective today. I have also refunded you for all charges incurred. If there is anything else I can assist with please do not hesitate to contact us. 

  Best Regards, 

  ***** *.

  Customer response

  07/27/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  05/31/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  After looking for information on my then current house, I signed up for a ** "paid only once" fee through 365 Consulting LLC. They proceeded to take $***** out of my account AND the original single dollar. They then charged my account every month for over a year for the mysterious $***** fee. They only then tell you that they can refund "3 months" worth of money. They need to refund Every dollar they took from me and make their information services crystal clear on what they charge for services.

  Business response

  06/20/2022

  Hello & Thank you for allowing us to address your issues. 

  I was able to find your account and  can see that you reached out to our customer support team on June 13th. Your account was closed as requested and you were provided a full refund for all charges.

  If there is anything else I can assist with please do not hesitate to ask.

  Best Regards, 

  ***** **

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩