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ComplaintsforHope Credit Union
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Hope Credit Union is reporting a fraudulent account on my ********** credit report. I reached out to Hope Credit Union on August 29, 2022, in reference to account number ********* in the amount of $*** that was opened on April 01, 2018, which DOES NOT belong to me. I spoke with the Branch Manager Angie to inform her that I DID NOT open an account with them. She explained to me that Hope merged with ********** on April 01, 2018, and I had an account with **********. I don't have an account with ********** either. So I asked if she could validate that the debt belongs to me. (Name, address on file, balance, last payment date, and type of account). She told me it was a credit card but couldn't provide me any more information because she said the account is supposedly in legal. But She initially said she could go upstairs to get me the date of the last payment then changed the subject. So I then ask her if she couldn't validate the account, then how is it that their company is reporting it to the credit bureau. Her answer was, that she couldn't speak with me because the account was in legal. I asked her when she says Legal does that mean collection, a judgment, but no response. This is unacceptable. I have also disputed the account with ********** to no avail. Both ********** and Hope Credit Union have violated my rights under the **** and *****.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.