ComplaintsforZelda Court Dental Care
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Complaint Details
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Initial Complaint
05/17/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I went into Zelda Dental on3/19/24 for a new patient appointment and cleaning. At that time i was told i had decay in a crown and it is fully covered 100%. So i took their word and had the crown down. When i came back to have permanent crown down they said insurance covered nothing and to pay $853. I advised i was told zero cost or would not have it done. They would not put crown on until payment received. So i told them i had to go back to the dentist that had done crown prior. If they had submitted to insurance they would have been denied because they crown was worked on prior and can only be done once by insurance. So they wave cost if crown and want me to pay $106 for x-ray that was not covered either. I have been to several dentist and was always told upfront how much was owed and given option to do or not do the work. this was not the case with Zelda dental and now i have a bill for $106. This would never happened if they checked with insurance prior. Need assistance to resolve this issue
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.