Additional Information
Additional Information for Waste Management of Alabama - South
- Location of This Business
- 2810 Day St, Montgomery, AL 36108-2536
- Headquarters
- 800 Capitol St Ste 3000, Houston, TX 77002-2945
- BBB File Opened:
- 2/12/2013
- Years in Business:
- 54
- Business Started:
- 1/1/1970
- Business Incorporated:
- 1/1/1971
- Accredited Since:
- 7/9/2014
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 46300
- Business Management
- Mr. Bryant Dobbs, Director of Customer Relations
- Contact Information
Principal
- Mr. Bryant Dobbs, Director of Customer Relations
Customer Contact
- Mr. Bryant Dobbs, Director of Customer Relations
- Additional Contact Information
Phone Numbers
- (866) 566-6884Other Phone
Email Addresses
- Primary
- (866) 566-6884
- Serving Area
- Abbeville, AL
- Abernant, AL
- Acmar, AL
- Adamsville, AL
- Adger, AL
- Akron, AL
- Alabaster, AL
- Alberta, AL
- Alexander City, AL
- Alexandria, AL
- Aliceville, AL
- Allen, AL
- Allgood, AL
- Alpine, AL
- Alton, AL
- Altoona, AL
- Andalusia, AL
- Anniston, AL
- Ariton, AL
- Arlington, AL
- Ashford, AL
- Ashland, AL
- Ashville, AL
- Atmore, AL
- Attalla, AL
- Autaugaville, AL
- Avon, AL
- Axis, AL
- Babbie, AL
- Banks, AL
- Bankston, AL
- Bay Minette, AL
- Bayou La Batre, AL
- Beatrice, AL
- Beaverton, AL
- Belk, AL
- Bellamy, AL
- Bellwood, AL
- Benton, AL
- Berry, AL
- Bessemer, AL
- Bigbee, AL
- Billingsley, AL
- Birmingham, AL
- Black, AL
- Blountsville, AL
- Blue Mountain, AL
- Bluff Park, AL
- Boaz, AL
- Boligee, AL
- Bolinger, AL
- Bon Air, AL
- Bon Secour, AL
- Booth, AL
- Borden Springs, AL
- Boykin, AL
- Branchville, AL
- Brantley, AL
- Brent, AL
- Brewton, AL
- Brierfield, AL
- Brighton, AL
- Brookley Field, AL
- Brooklyn, AL
- Brookside, AL
- Brookwood, AL
- Brundidge, AL
- Bucks, AL
- Buhl, AL
- Burkville, AL
- Burnwell, AL
- Butler, AL
- Bynum, AL
- Cahaba Heights, AL
- Calera, AL
- Calvert, AL
- Camden, AL
- Campbell, AL
- Carbon Hill, AL
- Cardiff, AL
- Carolina, AL
- Carrollton, AL
- Castleberry, AL
- Catherine, AL
- Cecil, AL
- Cedar Bluff, AL
- Center Point, AL
- Centre, AL
- Centreville, AL
- Chancellor, AL
- Chapman, AL
- Chatom, AL
- Chelsea, AL
- Chickasaw, AL
- Childersburg, AL
- Choccolocco, AL
- Chunchula, AL
- Citronelle, AL
- Clanton, AL
- Clay, AL
- Cleveland, AL
- Clinton, AL
- Clopton, AL
- Coalburg, AL
- Coaling, AL
- Coatopa, AL
- Coden, AL
- Coffee Springs, AL
- Coffeeville, AL
- Coker, AL
- Columbia, AL
- Columbiana, AL
- Cook Springs, AL
- Coosa Pines, AL
- Coosada, AL
- Cordova, AL
- Cottondale, AL
- Cottonwood, AL
- County Line, AL
- Cowarts, AL
- Coy, AL
- Cragford, AL
- Creola, AL
- Crestline Heights, AL
- Cropwell, AL
- Cuba, AL
- Cypress, AL
- Dadeville, AL
- Daleville, AL
- Daphne, AL
- Dauphin Island, AL
- Daviston, AL
- Dayton, AL
- De Armanville, AL
- Deatsville, AL
- Deer Park, AL
- Delta, AL
- Demopolis, AL
- Detroit, AL
- Dickinson, AL
- Dixiana, AL
- Dixons Mills, AL
- Docena, AL
- Dolomite, AL
- Dora, AL
- Dothan, AL
- Dozier, AL
- Duncanville, AL
- East Brewton, AL
- East Gadsden, AL
- East Tallassee, AL
- Eastaboga, AL
- Echola, AL
- Eclectic, AL
- Edwardsville, AL
- Eight Mile, AL
- Elba, AL
- Elberta, AL
- Eldridge, AL
- Elmore, AL
- Elrod, AL
- Emelle, AL
- Empire, AL
- Ensley, AL
- Enterprise, AL
- Epes, AL
- Equality, AL
- Ethelsville, AL
- Eutaw, AL
- Evergreen, AL
- Excel, AL
- Fairfield, AL
- Fairhope, AL
- Faunsdale, AL
- Fayette, AL
- Fitzpatrick, AL
- Flomaton, AL
- Florala, AL
- Foley, AL
- Forest Home, AL
- Forestdale, AL
- Forkland, AL
- Fort Davis, AL
- Fort Deposit, AL
- Fort MC Clellan, AL
- Fort Rucker, AL
- Fosters, AL
- Franklin, AL
- Frankville, AL
- Frisco City, AL
- Fruitdale, AL
- Fruithurst, AL
- Fulton, AL
- Fultondale, AL
- Furman, AL
- Gadsden, AL
- Gainestown, AL
- Gainesville, AL
- Gallant, AL
- Gallion, AL
- Gantt, AL
- Gardendale, AL
- Gaylesville, AL
- Geneva, AL
- Georgiana, AL
- Gilbertown, AL
- Glen Allen, AL
- Glencoe, AL
- Glenwood, AL
- Goodsprings, AL
- Goodwater, AL
- Gordo, AL
- Gordon, AL
- Gordonville, AL
- Goshen, AL
- Grady, AL
- Graham, AL
- Grand Bay, AL
- Graysville, AL
- Green Pond, AL
- Greensboro, AL
- Greenville, AL
- Grove Hill, AL
- Gulf Shores, AL
- Hardaway, AL
- Harpersville, AL
- Hartford, AL
- Havana, AL
- Hayden, AL
- Hayneville, AL
- Headland, AL
- Heath, AL
- Heflin, AL
- Helena, AL
- Highland Home, AL
- Highland Lake, AL
- Hokes Bluff, AL
- Hollins, AL
- Homewood, AL
- Honoraville, AL
- Hoover, AL
- Hope Hull, AL
- Horn Hill, AL
- Hueytown, AL
- Huxford, AL
- Indian Springs, AL
- Indian Springs Village, AL
- Irondale, AL
- Irvington, AL
- Jachin, AL
- Jack, AL
- Jackson, AL
- Jacksons Gap, AL
- Jacksonville, AL
- Jasper, AL
- Jefferson, AL
- Jemison, AL
- Jones, AL
- Kansas, AL
- Kellerman, AL
- Kellyton, AL
- Kennedy, AL
- Kent, AL
- Kimberly, AL
- Kinsey, AL
- Kinston, AL
- Knoxville, AL
- Lake View, AL
- Lapine, AL
- Lavaca, AL
- Lawley, AL
- Leeds, AL
- Leesburg, AL
- Lenox, AL
- Leroy, AL
- Letohatchee, AL
- Level Plains, AL
- Lillian, AL
- Lincoln, AL
- Linden, AL
- Lineville, AL
- Lisman, AL
- Little River, AL
- Livingston, AL
- Lockhart, AL
- Locust Fork, AL
- Low Peach Tre, AL
- Lower Peach Tree, AL
- Lowndesboro, AL
- Loxley, AL
- Luverne, AL
- MC Calla, AL
- MC Cullough, AL
- MC Intosh, AL
- MC Kenzie, AL
- MC Shan, AL
- MC Williams, AL
- Magazine, AL
- Magnolia, AL
- Magnolia Springs, AL
- Malcolm, AL
- Malvern, AL
- Maplesville, AL
- Marbury, AL
- Margaret, AL
- Marion, AL
- Marion Junction, AL
- Mathews, AL
- Maxwell Afb, AL
- Maxwell Afb Gunter Annex, AL
- Maylene, AL
- Mccullough, AL
- Mckenzie, AL
- Mcmullen, AL
- Meadowbrook, AL
- Megargel, AL
- Melvin, AL
- Mexia, AL
- Midfield, AL
- Midland City, AL
- Midway, AL
- Millbrook, AL
- Millerville, AL
- Millport, AL
- Millry, AL
- Minter, AL
- Mobile, AL
- Monroeville, AL
- Montevallo, AL
- Montgomery, AL
- Montrose, AL
- Moody, AL
- Morris, AL
- Moundville, AL
- Mount Meigs, AL
- Mount Olive, AL
- Mount Vernon, AL
- Mountain BRK, AL
- Mountain Brook, AL
- Mulga, AL
- Munford, AL
- Muscadine, AL
- Myrtlewood, AL
- Nanafalia, AL
- Nauvoo, AL
- Nectar, AL
- Needham, AL
- New Brockton, AL
- New Castle, AL
- New Site, AL
- Newbern, AL
- Newell, AL
- Newton, AL
- Newville, AL
- Northport, AL
- Notasulga, AL
- Oak Grove, AL
- Oak Hill, AL
- Oakman, AL
- Odenville, AL
- Ohatchee, AL
- Old Memphis, AL
- Oneonta, AL
- Onycha, AL
- Opp, AL
- Orange Beach, AL
- Orrville, AL
- Oxford, AL
- Ozark, AL
- Palmerdale, AL
- Panola, AL
- Pansey, AL
- Parrish, AL
- Pelham, AL
- Pell City, AL
- Pennington, AL
- Perdido, AL
- Perdido Beach, AL
- Perdue Hill, AL
- Perote, AL
- Peterman, AL
- Peterson, AL
- Petrey, AL
- Pickensville, AL
- Piedmont, AL
- Pike Road, AL
- Pinckard, AL
- Pine Apple, AL
- Pine Hill, AL
- Pine Level, AL
- Pinson, AL
- Plantersville, AL
- Pleasant Grove, AL
- Point Clear, AL
- Prairie, AL
- Prattville, AL
- Prichard, AL
- Providence, AL
- Quinton, AL
- Ragland, AL
- Rainbow City, AL
- Ralph, AL
- Ramer, AL
- Ranburne, AL
- Randolph, AL
- Range, AL
- Red Level, AL
- Reform, AL
- Rehobeth, AL
- Remlap, AL
- Repton, AL
- River Falls, AL
- Riverside, AL
- Roanoke, AL
- Robertsdale, AL
- Rockford, AL
- Rosa, AL
- Rutledge, AL
- Safford, AL
- Saginaw, AL
- Saint Elmo, AL
- Saint Stephens, AL
- Salipta, AL
- Saltaire, AL
- Samantha, AL
- Samson, AL
- Sand Rock, AL
- Sandrock, AL
- Sanford, AL
- Saraland, AL
- Sardis, AL
- Sardis City, AL
- Satsuma, AL
- Sawyerville, AL
- Sayre, AL
- Selma, AL
- Seminole, AL
- Semmes, AL
- Shannon, AL
- Shelby, AL
- Shoal Creek, AL
- Shorter, AL
- Shorterville, AL
- Silas, AL
- Siluria, AL
- Silverhill, AL
- Sipsey, AL
- Skipperville, AL
- Slocomb, AL
- Snead, AL
- Snow Hill, AL
- Southside, AL
- Spanish Fort, AL
- Spring Garden, AL
- Springville, AL
- Sprott, AL
- Stanton, AL
- Stapleton, AL
- Steele, AL
- Sterrett, AL
- Stewart, AL
- Stockton, AL
- Sulligent, AL
- Sumiton, AL
- Summerdale, AL
- Sunflower, AL
- Susan Moore, AL
- Sweet Water, AL
- Sycamore, AL
- Sylacauga, AL
- Sylvan Springs, AL
- Talladega, AL
- Talladega Springs, AL
- Tallassee, AL
- Tarrant, AL
- Taylor, AL
- Theodore, AL
- Thomaston, AL
- Thomasville, AL
- Thorsby, AL
- Tibbie, AL
- Titus, AL
- Townley, AL
- Toxey, AL
- Trafford, AL
- Troy, AL
- Trussville, AL
- Tuscaloosa, AL
- Tuskegee, AL
- Tuskegee Institute, AL
- Tyler, AL
- Union, AL
- Union Springs, AL
- Uniontown, AL
- Uriah, AL
- Valley Grande, AL
- Vance, AL
- Vandiver, AL
- Verbena, AL
- Vernon, AL
- Vestavia, AL
- Vestavia Hills, AL
- Vincent, AL
- Vinegar Bend, AL
- Vredenburgh, AL
- Wadley, AL
- Wagarville, AL
- Waldo, AL
- Walker Springs, AL
- Walnut Grove, AL
- Ward, AL
- Warrior, AL
- Watson, AL
- Wattsville, AL
- Weaver, AL
- Webb, AL
- Wedowee, AL
- Wellington, AL
- Weogufka, AL
- West Blocton, AL
- West Greene, AL
- West Jefferson, AL
- Westover, AL
- Wetumpka, AL
- Whatley, AL
- Whistler, AL
- Wilmer, AL
- Wilsonville, AL
- Wilton, AL
- Winfield, AL
- Wing, AL
- Woodland, AL
- Woodstock, AL
- Yellow Bluff, AL
- York, AL
- Products and Services
- This company provides the collection and disposal of waste, construction debris, and trash.
- Refund and Exchange Policy
- Waste Management, Inc.
800 Capitol Street, Suite 3000
Houston, TX 77002
WM Cares Line: 1-866-566-6884
Monday – Friday, 8:00am to 5:00pm (CST)
Website: www.wm.com
Email: [email protected]
Additional Complaint Information
Electronic Communications: By communicating through the BBB's secured, automated complaint system, the customer AUTHORIZES WM to obtain and communicate their personal account information and personal information to customer and the BBB. If the customer does not wish to communicate via electronic methods, please call WM or write to the address provided in this report.
WM On-Line Customer Service
Customer service site: www.wm.com
Do More With My WM by signing up for My WM online resources. You can perform many tasks 24 hours a day, 7 days a week. Customers can log into their account, pay a bill online, ask billing questions, report service issues, submit a sales request, request a bulk pickup, and click to chat live with a representative (limited availability).
Pay by Phone or Online
Make a payment any time by using the automated phone system or online. You will need your WM Customer ID and zip code.
Dial:1-866-WMI-2PAY (1-866-964-2729) Hours: 24 hours a day, 7 days a week. A small processing charge may apply.
Or, Pay Online: www.wm.com > Support > Billing & Payments > Make a Payment. No processing charge applied.
Billing
Billing Questions? Find information on ‘How to Read Your Bill’, watch a brief video and answer billing questions online at www.wm.com > Support > Billing & Payments > Learn About Your Invoice
Missed Service
To report a missed service: log into your account at www.wm.com > Manage My Services, Select Service > Report Missed Service
Request an Extra Pickup
Commercial customers may schedule an extra pickup online: log into your account at www.wm.com > Manage My Services, Select Service > Extra Pickup
Request a Bulk Pickup
Residents may be able to schedule a bulk/large item removal: log into your account at www.wm.com > Manage My Services, Select Service > Bulk Items Pickup
Contract Terms and Conditions
The Service Agreement will include the number of months contracted for services. After the initial ‘Term’, the contract will automatically renew for the same number of months unless either party gives the other party written notice, via certified letter, prior to the termination of the then-existing ‘Term’. Please review the Agreement for time requirements regarding notification. If there are questions or the customer needs a copy of the Agreement, please call your Account Manager.
Liquidated Damages
If a Customer terminates the Service Agreement prior to the expiration of the ‘Term’, the Customer will be subject to Liquidated Damages. Please review the Agreement for terms regarding Liquidated Damages. If there are questions regarding the Liquidated Damages, which may be owed, or if a copy of the Agreement is needed, please call your Account Manager.
Delivery/Removal Charges
A charge is applied to a customer’s account when a container is delivered or removed. Delivery and removal charges cover administrative and operational costs to process and perform deliveries of new or additional containers or remove existing containers at the customer’s request or at the end of service. Notice of these charges can be located on your invoice or applicable service agreement.
- Business Categories
- Garbage Removal
Accreditation
Accredited Since: 7/9/2014
Years in Business: 54
BBB Rating
This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.
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