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ComplaintsforEllis Heating & Air Conditioning
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Complaint Details
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Initial Complaint
02/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The Heating and Air Conditioning that was installed in spring, was not working properly in the winter time. when i turned heat on lets say 75 degrees, it would come on for 3 to 5 mins and then cut off. The house was not warm. But the temperature showed as 75 degrees. i even put it on 80 degrees. The same thing happen. it came on for 3 to 5 minitues and then cut off. The temperature showed 80 degrees at that time. Every Year from the first event when it was just installed I called and told ellis heating. i explained it to him and he said that it sounds like it was ok. The second year the same thing. This year i decided to get a room thermometer. when i turned controls up to 78 degrees. i looked at room temperature, it was 60 degree. It was very cold in my house. My bill was still high, but when i brought a heater is was even higher. Im very disappointment in the system and paying all that money for a system that does not work. The air conditioner was ok in summer. Its the winter time that causes me grief. Im a single Senior citizen with a disability. I do not work, i get social security. i moved down to ******* and do not have any relatives in **********. I need help on how to resolve this issue that has been going on for 2 years.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.