ComplaintsforB & M Management, LLC

• Initial Complaint

  09/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I am in the midst of moving out of the current apartments: ******************** (parent company B & M Management LLC). My lease ends 7OCT23 after living there for about 18 months. I am being charged an increased total month-to-month rate of $1,818.26 for the remaining 7 days of rent. Prior total each month was $1,466.00 for a full 30 days. Attempts to reach the property have failed. No answer to emails, phone calls, and no one is working in the main office. When I first moved in I was prorated at $1065.66 with a deposit of $500. Attempts to prorate for the remaining 7 days and reduce to the standard charge rate have failed. Living conditions were subpar and non-habitable: cockroaches, black mold, loud highway noise, and work orders that were "actively" never fixed. At this point though, I am just concerned with prorated to the correct amount and being done with this company.

  Business response

  09/28/2023

   This will be resolved today, I, *************************, the Regional Director have reached out to this resident with resolution.  

• Initial Complaint

  07/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This place is an absolute nightmare!! They charge so high on rent and look for any and everything they can to try and charge you more! Theyre crooks! They charged me 340$ for a piece of a door frame and brought me a broken piece of wood out of their garage to fix my door! For 340$!! Told me it would be ***** if I wanted a whole new door frame. Appliances are very cheap and so is everything in this expensive for no reason place!! Ive put in a request for my air to be fixed SEVEN times in the past year and still no one has fixed it properly. Its 80 degrees in my apartment in the middle of the summer and I have a baby in here and Im 4 months pregnant. These people are a joke. They come into your apartment while your gone and try and snoop through your things so they can add charges to your rent. The maintenance man get paid for snitching on tenants. The property manager lady is SOOOO rude and nasty to you it makes no sense. I feel like moving into this place was the worst mistake *** ever made in my life. If my air isnt fixed and fixed correctly soon Im gonna see what I can do to take legal action against these crooks and get out of my lease. I need help from someone .

• Initial Complaint

  07/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A collection was issued due to an error in office of ******************** (owned by B and M) has hit my credit report, as well as my sister's who has NEVER lived there, had her name on the lease or signed any documents to livethere. It was my understanding that a request to cancel the collection would be submitted to prevent this from happening. I cannot get a hold of anyone at VRH and am awaiting a call from B and M.

  Business response

  08/07/2023

  This response is to code #********-D563B. ******************* moved out of ******************** on 3-30-2023, she did leave owing a balance of $56.17. Her sister (name unknown to us) is NOT on the Rental Application, nor is she on the Lease agreement. Without her information, we are unable to place her in Collections. Thank you.

  ****************************

  Customer response

  08/08/2023

   
  Complaint: 20317986
  
  I am rejecting this response because:

  When I moved out I was told my final balance would be forwarded to the address I left for payment. And instead I was charged another month's rent and $1200 dollars was sent to collections without my knowledge, which is probably why I didn't get a final balance (becausemy move out was never properly processed). VRH knew that I was leaving the country for a military deployment as I had to provide a copy of my orders to break my lease a month early. No one ever contacted me about my final bill or the fact that they charged me rent after I provided all necessary documentation to break my lease 1 month early. When i was notified in/around May 20 aboout the $1200+ sent to collections it took WEEKS to get a hold of someone. In fact, I had to get a ***** of ******** so that a friend could go to the office and dispute the issue. After going to the office 3 separate times, she paid with money order to clear the balance of $56.17 on the 3rd visit (I will email them because they are too large to attach). The paper work attached was not provided to me the day I moved out, which was 30 March 23. And as for my sister, I do not know how it got on her credit report. But it was on there. She has informed me that it's no longer showing, but it was there because it dropped her score. As it pertains to my credit report, I need the collection removed. I was never provided a final balance to be able to pay it within the prescribed 30 days, and once I did know the balance it took a POA and 3 separate in person visits to pay it off. That is a failure on the part of VRH team, not mine. Even the collection agency called me and saw that a payment was made. In light of this information, I'm requesting ypu remove the collection from my credit report. 
  
  Sincerely,
  
  *******************

  Business response

  08/15/2023

  If ************ will simply email her receipt of her $56.17 payment, this matter can be closed.

  Customer response

  08/17/2023

   
  Complaint: 20317986
  
  I am rejecting this response because:

  I have provided my reciepts, but I shouldn't have to. That VHRs job once I pay it, which i have. However this is still unacceptable because no one on your part has taken accountability for the original s**** up of charging me rent outside my lease, or for not processing the check in a timely manner after the rent correction was made, or taken the collection of my credit report. So now that the receipt of the check for $56.17 that was provided on 7 July has been sent, after weeks of radio silence after finding out I was charged erroneously (was notified via letter on 20 May) and having to get a power of attorney from a deployed location to have someone physically go to VRH because they would not respond to calls or emails has been recieved, when can I expect you all to do your part to correct my credit report?
  
  Sincerely,
  
  *******************

• Initial Complaint

  03/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A bill was submitted to collections with a whole lot of charges that does not make any sense. I moved on 1/13/2023 which I had to be out of the apartment on 1/14/2023. When I moved the office was not open so I left the keys on the counter. I informed the assistant manager that no one was in the office and that I left the keys; this was Monday morning. I also took pictures of the entire apartment that does not match the pictures that the apartment manager state was my apartment. It is a shame that I am being charged over ****** for something that I did not do. Now I do not mind paying the water and sewer bill but for them to add extra charges that is so wrong.

  Business response

  03/27/2023

  Hello,

  We have not been able to locate any information regarding this prior tenant.  Can you please provide the address of where you lived, the lease holder name and the community you lived at so we may further research?

  Thank you,

  Customer response

  12/01/2023

  I WAS CHARGED FOR THINGS THAT I DID NOT DO SUCH AS CLEANING FEES WHEN THE APARTMENT WAS CLEAN. THE **** WAS SENT TO COLLECTIONS AND I SET UP A PAYMENT PLAN. NOW MONTHS LATER A GET AN ADJUSTMENT THAT REALLY DOES NOT LOOK ACCURATE. IT HAS DEPOSIT KEPT OF 400 WHEN MY MOVE OUT AMOUNT THEY STATE WAS LEFT WAS 401. WHEN THEY ADDED THE CLEANING FEE IT CAME OUT TO ******; THEN WHEN THE BALANCE WAS EDIT THEY STATE I STILL OWE ******. I PAID THE COLLECTION AGENCY $88.00 AND THEN A PAYMENT PLAN OF $48.00 TWICE. SOMETHING IS NOT ACCURATE.

  Business response

  12/04/2023

  Can we please get the Apartment complex she is talking about. 

• Initial Complaint

  02/03/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I applied for an apartment at ******************************* on January 13 and paid my deposit at that time of 500. I was told by assistant manager **** that if I was denied deposit I would automatically receive 500 back and I probably wouldnt even notice it was gone from my bank account because the refund would be automatic so I took her word for it and applied. I was informed on January 17th I was denied so I asked **** when I would receive my refund and she said corporate was working on processing it. *** tried contacting corporate and cannot get ahold of anyone. I placed a chargeback with the bank for the $500 and it come back validated so they refuse to refund me. I just want my money back because I have to pay a deposit on a different place by February 23rd of 800 and I really need that money. *** attempted the make contact with B and M and ******************** which is their management company on about 20 different occasions and nobody will respond to me

• Initial Complaint

  05/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was a tenant for the past 4 years under B & M Management at ******* ***** Apartments. They were bought out by a new property management company on 04/01/22. January 2022, I began to look for a bigger apartment to live in and was convinced by their staff to do an on-site move from Apt #*** to Apt #***. I agreed to do the on-site move in February 2022. I was also told that I would have to pay a $*** security deposit to secure the new apartment, and I would be refunded the $*** security deposit I paid for my old apartment back in 2018. I moved into my new apartment on 03/26/22, and I have yet to receive the security deposit that is owed to me. Per the new management at ******* *****, they have tried to reach out to B & M Management several times concerning my security deposit that is owed to me; however they have stated that the company is hard to get in contact with. I took it upon myself to not only contact them, but email them regarding my security deposit and I have not received any response. I called again today and spoke with a receptionist, who stated that she would again forward my issue to them. She also stated that they are difficult to get in contact with, so the only thing she could do is send another email. In addition to the security deposit that is owed to me, I moved into my new apartment and found numerous of things that needed to be fixed or cleaned before I moved in. It is like they just dropped everything and left for the new company to try to figure everything out when this should have been their responsibility to take care before leaving the property. It is almost 3 months and I still have not received my $*** security deposit that is owed to me and there are still issues that have not been fixed with my new apartment that have not been resolved by the new company. I have not been able to use my new apartment to the full capacity and so far I have paid them, soon will be 3 months full rent. ******* ***** can be contacted at ************ if need

• Initial Complaint

  01/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I believe that the method this property workers are using against us is a form of harassment. Our base rent is supposed to be 1105.00 40.00 for washing and drying unit, 20.00 for pet fee. I have no idea how our bill goes from 1200.00 which was quoted to me before we moved in And also to know if we could afford the monthly rent? Sir, we've only paid 1200.00 and change once since we've been here April 6th. They have been sneaking around our unit to try and find a violation to charge us with. They did try and charge us for a pet poop fee because we didn't pick up his poop on our porch back porch which we pay God knows how much rent to be here. I do believe they are in violation of raising our rent without giving us the proper notice : Raising Rent: Most states will require a landlord to give a tenant at least 30 days' notice before the landlord is allowed to increase the tenant's rent.3 Demanding more money without the proper notice could be a form of harassment. On top of it all; the supposed them paying our electric bill and charging us a 50.00 extra fee and whatever that said it costs them, they never showed or mentioned anything about it, it was just an add on to our rent. When I tried to ask, ****** ****** , Assistant Manager why they didn't give us a heads up on all of these additional charges?? She, told me that getting that lights situated was my responsibility. So, everytime we tried to rectify the situation, Entergy send us this; I have an issue with us being charged for electric without any explanation to why are we not able to be recognized by the light company?? Is that not an overkill! On charges if we have no control over the situation?? I hope that you guys are being totally fair with all of these charges, I do have connections to have yall. Checked out to make sure there is no discrepancy!! I sent them a screen shot of what entergy said about our apartment location and they said they couldn't locate our apartment??

• Initial Complaint

  12/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This company needs to be investigated urgently. They don't care about their residents. They don't care that their residents have no a/c, that they live in disgust, that they live with loose outlets. I actually had to move into the unit that I live in without seeing because they told me that there was a list for my unit. Come to find out they lied. I had to take the place as I had nowhere to go. They lied to me that the place was cleaned and sanitized. They had just finished painting the morning that I moved in. They never cleaned my unit. I had to clean dirty toilets and air my unit out for 4 days before I could move in officially. They DONT CARE about anything BUT GETTING THEIR MONEY,., They only rent to drug dealers and drug addicts and domestic people. They make me pay a months rent that I am not even staying in anymore because I don't want my kids around the drugs. They were going to let me out of my unit back in October with no fees or anything.. now because every one is leaving, they were going to charge me three month penalty to get out, still I haven't lived in my unit for 2 weeks because of the safety of my three children and they still want my money... I am honestly surprised that the news hasn't picked up how BAD UNSAFE this place is..

• Initial Complaint

  11/12/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 10/21/2021, the Pike West Commerce Apartment Complex, which is managed by B & M Management, LLC, sent me to collections for $92. I am a current resident and have been enrolled in autopay since December 2019. On the payment history document attached you will see that I have paid my rent in full the first day of each month, leaving a $0 balance on the first of every month. Neither Pike West Commerce nor B & M Management, LLC contacted me regarding collections. The collection is showing on my credit report, damaging my credit score. I only found out about this issue yesterday because of a phone call with a mortgage company I am working with. I emailed Pike West Commerce about this issue asking for a resolution and to correct my credit report with all three credit bureaus.

  Business response

  12/20/2021

  Business Response /* (1000, 7, 2021/11/29) */ Contact Name and Title: ****** ****** Contact Phone: XXXXXXXXXX Contact Email: ******@bandm.org This was resolved and removed from her credit report.

• Initial Complaint

  10/14/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  During the summer of 2021 we went 32 days during the hottest months with our air conditioning. They wouldn't fix it, wouldn't buy us window units or relocate us and still expected us to pay full month rent. We had toilet leaks that they wouldn't fix, all they used was caulk on the floor when it needs a new wax ring. We had a deck with rotten boards, it took them a month or longer to repair. There was a bad bud issue constantly. They neglected to stand by the lease we both agreed on. The people at the front office were combative and would always hung up the phone while you were talking. They never answered emails, or maintenance requests. Due to all of these issues, they came we owe them thousands of dollars. We feel these repairs are on them due to lack of maintenance and void of contract. All of this happened between September 9, 2020 and September 9, 2021.

  Business response

  10/29/2021

  Business Response /* (1000, 5, 2021/10/14) */ We sold this property back on 6/30/2021. This would need to be handled with the current ownership. The new management company is Mills Properties.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩