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Find a Location

Mr. Transmission - Montgomery has 1 locations, listed below.

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    Business ProfileforMr. Transmission - Montgomery

    Transmission

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    Based on information provided, this company offers auto repair services, estimates, comprehensive repairs, transmission services, clutch, c.v. joint repairs or rebuild, etc.

    Business Details

    Location of This Business
    1162 E South Blvd, Montgomery, AL 36116-2301
    BBB File Opened:
    8/2/2001
    Years in Business:
    42
    Business Started:
    1/1/1982
    Business Started Locally:
    1/1/1982
    Business Management
    • Mr. James Gray, Owner
    • Ms. LaToya Lowery, Office Manager
    Contact Information

    Principal

    • Ms. LaToya Lowery, Office Manager

    Customer Contact

    • Mr. James Gray, Owner
    • Ms. LaToya Lowery, Office Manager
    Additional Contact Information

    Fax Numbers

    • (334) 286-9609
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/22/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Worse experience I ever had in my life with a mechanic shop .My car wouldn't go into park because my shifter cable was broken. He charged me $69.99 for a diagnostic just to tell me the same thing. He said the job would only take a hour or two. Said he'll give me $35 off which I never seen. He said I'll have to come pay for my part so he can order it. I went and paid $316 to order my part here said it'll take four days to get here. I never heard from them on day four. So I called in day six and my part been sitting there since Monday. I called Wednesday. I took my car up there Thursday. So I could have it back before I get off. I pick up my car and pay the remainder of the $300 for labor. I get in my car my neutral light and drive light not lighting up when it's in gear. I drive down the street and it's not shifting like it suppose to. Friday morning I take it back. The mechanic that worked on it says the owner told you to come get it. I had all your stuff out your car. He was ******* me, I can't work like that. I'm looking for another job. He just all over the place. Which none of that had anything to do with me. I was concerned about my car what did you do. I came for one simple piece. He said there's something broke in my assembly some small piece but I can drive it. I drive off broke down at CVS. I called the owner he gives me a tow truck guy number that kept going to voicemail. So I had to get the car there myself. The owner told me let him fix the problem. He'll order the part I'll get my car back Monday. I called Tuesday to get a update because it's a habit of there's not calling customers back to give them updates or status on the progress. He said the part wasn't there. I called back Thursday the part was there and they'll put it on and I'll get my car back. They called me back later Thursday to tell me they wasn't putting the part on because I needed a transmission. My mechanic told me to go get my car. Because I didn't have any of those problems they was suppose to do one simple hour Job if it took a hour. I asked was my car drivable because I drove it up there. He said yes. I pulled out the parking lot went down the service road it started jerking and wouldn't drive. I couldn't give it no gas to go. I pulled in the career center two doors down. Tried to back up now it won't go into reverse. I broke down two doors down car in worse shape then it went up there. Just getting off work got to pick up my kid from school but broke down waiting on a tow truck. They knew they messed up my car and sent me off like that after pocketing $700 for sabotaging my car. I wish I could give negative stars. I feel like I was taken advantage of. I watched my car sit in the same spot for a week everyday I passed the shop. Then the day I was suppose to get it back it needs a transmission. I wouldn't recommend anybody to this shop. I'm getting a second opinion to see what exactly was done to my car. I go from driving to ***** from Montgomery every weekend to my car can't make it two doors down. I would not recommend anybody to this establishment ever.

    Customer Reviews

    0 Customer Reviews

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