ComplaintsforMontgomery Water Works

• Initial Complaint

  05/21/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  A company replaced and installed cleanouts in our yards one year ago.It took a long time to complete work and longer to finalize repairs to yards.I am requesting immediate attention to repairs needed.I feel like this neighborhood has been treated with little respect due to the socioeconomic status

  Business response

  05/22/2024

  We have contacted ****************** by phone to determine the specific of his complaint. We are working with contractors in the area to get his issues resolved as quickly as possible.

  Customer response

  05/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  03/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On Thursday March 7 2024 Montgomery Water Works contacted me and as soon as they did I log into my app and put in an extension. I did try to provide them with the screen shot but the girl I was chatting with and she (*******) told me its nothing she can do. I get up this morning to get ready for work and come to find out my water is off, dont know why when I have my extension on hand. Now I waited and waited still late for work and its been close to 4 to 5 hours now. I did contact MWW by chat and by phone very rude on both ends to speak with member of Mgmt. Ms ***** call me back but she just as rude as her employees and just to call to get no answer. All I wanted to do is get ready for work so I can pay my bills but this is very inconvenient for me. I want to be compensated for my time late for work and my reconnect fee they charge.

  Business response

  03/13/2024

  I have reviewed ************************ complaint and account and we cannot refund any fees at this time. ******************** contacted us multiple times after his water service was disconnected and stated he made payment arrangements but we have no record of any arrangements. ******************** stated he has screenshots of his payment arrangements and was advised to send that screenshot in and we would be glad to research this for him. Once the service was disconnected, a turn-on order was scheduled for ******************** but we did advise him that we could not provide him a time since all orders are worked in the order in which they are received. 

  If ******************** would like to send the screenshot in, he can contact **************** and a representative can provide him the email address to send it to and we will be glad to research this further. If there was an error made by Montgomery Water Works, fees associated with the disconnection will be refunded.

  Thank you.

  Customer response

  03/13/2024

   
  Complaint: 21417856
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  After yesterday the water works sent me an email stating that I need to pay another security deposit when I already paid 5years ago. They made me late for work and I dont have money like that to just be paying water works for 150bucks when you have to be 2 months behind to get an extension so yes I decline 

  Business response

  03/14/2024

  Any time water service is disconnected for non-payment, the account is automatically reviewed and if there is not enough of a deposit to cover three times the customer's average bill, a deposit, or additional deposit is charged. ******************** did not have a deposit on his account so a deposit of $165.00 was added. I tried to call ******************** today to talk to him about his account and he hung up on me. If ******************** would like to make arrangements on the deposit, we can certainly work with him, but he will need to speak to a **************** representative before the due date of the deposit. The deposit is due by April 4, 2024 so ******************** would need to speak to a representative prior to that date so that we can enter the arrangements.

  Customer response

  03/14/2024

  I didnt have a deposit on my account because I had the account for over ****** now and Mtgy Water Work gave me my deposit back thats why no deposit on my account and when I called over 3 times Monday everybody I spoke with hung up in my face and Im not paying no additional deposit when I already have you cut my water off for 150 bucks when you have customer owning over 400 bucks per reviews online. Opportunities awaits so I would like again my money back and when I tried to give my screenshot to the young lady on the chat live she told me it nothing that she can do ******* so why should I submit the screenshot now. Unprofessional 
  Complaint: 21417856
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Business response

  03/15/2024

  As I have previously stated, if ******************** has screenshots of his payment extension, he can send those to me and I'll be glad to research this further. As far as the deposit, all accounts that are disconnected for non-payment are reviewed and if the customer does not have enough of a deposit to cover three times their average bill, a deposit is added. We can make arrangements on the deposit but ******************** will have to contact **************** and speak to a representative prior to the due date of the deposit.

  If I find that Montgomery Water Works made an error in disconnecting service, all fees associated with the disconnection will be refunded and the deposit will be removed. Until ******************** provides the screenshots, however, there is nothing further we can do.

  Customer response

  03/16/2024

   
  Complaint: 21417856
  
  I am rejecting this response because:

  Again I have had this account again for over 5years Water Works gave me my deposit back over 5years ago so why Im the only person making  another deposit WHEN I PAID ONE ALREADY MY DEPOSIT HAVENT BEEN ON MY ACCOUNT FOR YEARS NOW YOU GAVE IT BACK. If thats the case you need to charge everyone another deposit not just singling me out. When I tried to give them the necessary paperwork they got rude with me hung up in my face and refused to take what I was offering.  Online and on chat live they refused to talk.
  
  Sincerely,
  
  ***************************

  Business response

  03/18/2024

  ************************ account was not singled out...all accounts are reviewed after disconnection and if there is not enough of a deposit to equal three-times the customer's average bill, a deposit is added. This is an automatic process that is ran for all accounts that have been disconnected.

  ******************** can email his screenshot to the email address below and put it to my attention, ****************, I will be glad to look at the document for him. The email address is:

  *********************************

  Customer response

  03/19/2024

   
  Complaint: 21417856
  
  I am rejecting this response because:

  
  Because my account was not behind like that. I just made a payment in February I have receipt of that also. I wasnt ******* days into the month for 96/100 bucks you have accounts worse then mines but yet you come shut me off. Thats not adding up. So I would like a refund.

  
  Sincerely,
  
  ***************************

  Business response

  03/20/2024

  There are no refunds due to ********************. His account was disconnected for non-payment and until he can provide a screenshot of his payment extension, there is nothing further that can be done. And, because his service was disconnected for non-payment, the deposit was added to his account. If he would like to make payment arrangements on the deposit, he needs to contact **************** prior to the due date of the deposit. There is nothing further we can assist ******************** with.

  Customer response

  03/23/2024

   
  Complaint: 21417856
  
  I am rejecting this response because: I have proof of me paying my last months bill and you didnt give me time enough to pay the bill cutting me off within 7days I dont owe another deposit on this account when I have proof again I paid a deposit before in 2018/2019 so I dont owe another deposit. Im not going to pay another deposit Im on a fixed income from SSI. Im going to provide proof that I paid last month bills and the month before. So I dont owe a deposit. And Im moving soon so no I dont owe you another deposit.
  
  Sincerely,
  
  ***************************

  Business response

  03/25/2024

  ******************** has until April 4, 2024 to pay the deposit or make arrangements or the water service will be disconnected. I have reviewed this account multiple times and there is nothing further we can do for ********************.

  Customer response

  03/29/2024

   
  Complaint: 21417856
  
  I am rejecting this response because: now you telling me I have until April 4th but when I logged in on the site it stated I have until May 5 2024 so which one is it. Yall change so much on people and I see why your ratings are horrible no I will not be paying another deposit at all. If I have to take this the civil way I will something needs to be done about crampy Montgomery Water Works yall females gets into yall feelings about somebody else account sad business 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  01/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm a senior who has health issues such as very low vision and copd. Also I have an ill son who's dealing with end stage kidney disease + heart failure. In Oct 2023 I moved to le bron rd. I have a teen and was ******* to get him in school. So, I had to rush and get utilities in my name for school, which I did.Well recently, from the 31st - Jan 1st. I tried to pay my water bill their site was down. So I paid on the 2nd. I then received an email saying my service will be shut off because payment failed. After much emailing back and fourth. I called and was told that I had to use my checking account info to keep from paying a $100 deposit. Which I knew. But what I didn't understand was that the bill had to be paid out that account I used and they sent me an email stating that. Yes I see the email now, but at the time I just needed to get my child in school and unpack. Even though I gave my info all I knew was to make sure my bill was paid each month, no matter where it came from Which I've done. But no empathy, compassion from manager saying i did it in oct. She informed me my water will be shut off tomorrow Jan 5th. I'm on a fixed income, I can't even afford any Christmas gifts not 1 for my child, because after bills I pay out of pocket for some of my medications. I feel like montgomery water works, contract is setup for failure for poor people. It shouldn't matter if my bill is paid by check, credit card or debit it's paid. If they were concerned about my payments, they should have let me know we noticed you are paying from another account and issued me some type of warning letter, they do have my info. The point is I'm paying my bill!!!!I'm so tried in my spirit, mind and body. Is it so terrible I'm paying my bill how I want to? Please help me please I can't continue with all this, I won't have a total of $150 tomorrow. I don't have a ****. I'm broke! My account # is ********************** service 358-0245.312 Name on account Dalfinne ********

  Business response

  01/04/2024

  I have reviewed ************************ account and complaint. When ******************** completed her new service application, she had the choice of paying the deposit or signing up for recurring payments, either with a credit/debit card or checking account. ******************** selected to sign up for recurring payments with a checking account so the deposit was waived at that time, but the customer was advised that if the recurring payment is cancelled before a year, a deposit will be charged. ******************** had two returned payments due to insufficient funds, so her automatic payment option was cancelled, and a deposit charged. The customer was advised that the 2nd returned payment and the deposit must be paid by 1/5/24 in order to avoid a disconnection.

  Unfortunately, we do not make payment arrangements on returned payments. Also, we cannot leave an account on automatic payments if those payments are returned and must have a deposit on the account. The deposit will be refunded to the account once the account is paid on-time for a year or once the account is closed. If the customer moves, the deposit will be transferred to the new account.

  ******************** did contact **************** and as a one-time courtesy, arrangements were made. She has made a partial payment on the returned item and the deposit and we are giving through the end of day 1/5/24 to pay the remaining balance in full. 

• Initial Complaint

  12/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The *********************************************** Board is trying to scam me out of more money by charging me twice for a job they didnt do the first time! My bill is normally paid by mailing a check, but because my office has moved an hour away, its been more online. Im gone by 5am and back by 7pm. I made several attempts to pay online but their website was down, I moved on to the other things on my to-do list. When I discovered my water was shutoff and the website STILL was down, I had to call. I paid the fee to have my water on yesterday (12/07) versus today without a fee, when I called to check later yesterday evening, the lie I was told is the lock was taken off, but the water was switched off at the meter because something is running and a toilet may have filled too fast. I let the person know that I have never seen a meter box in my yard and asked why a toilet tank filling warrants shutting the back off. The only option I was given was to wait until the next day AND be charged AGAIN. This morning 12/08, they say that other people leave their faucets on and the company is worried about flooding. Yet, when they turned my water on the first time, I never got a call nor did they knock to see if it was something other than a toilet tank filling. The woman told me its not their responsibility. Their work is only performed between 8 and 5, Monday and Friday so it occurs while most people are away from home!! If that was truly a concern - they should have scheduled the first visit with me. The public commission cant help me because, news to me, this company is a private, for-profit entity. Also, there was water coming down the sidewalk and curb this morning in front of my neighbors house. I believe they have busted a pipe and want to transfer blame. The fee needs to be refunded and my water turned on by the people who turned it off. This company is shady. They also are no longer located on Coosa Street.

  Business response

  12/08/2023

  I have reviewed this account and the customer was disconnected for a 2 month balance. The customer was billed on 11/13/23 and on that bill, there was a statement that the past due water balance had to be paid by the due date of 12/1/23 in order to avoid a disconnection. The service was not shut off until 12/6/23 so the customer was given ample time to make a payment and the web site was not down during that entire time. There are no notes on the account that the customer called in to advise of problems paying on the web and if she had, we could have provided different payment options. Once the payment was made to restore service, a turn on order was created to have the service restored. At the time of the payment, the customer would have been provided a statement that says that while we do not require customers to be home when water is restored, we do suggest it. The statement also says that if no one is home and the water continues to run, we have no choice but to turn the water back off at the meter since we cannot determine what is running at the property and we will not take a chance of flooding a customer's property. The turn on order was created at 2:14pm on 12/7/23 and our field rep was on site at 5:18pm. We unlocked the meter and turned the water on. When the meter did not stop running after about 4 - 5 minutes, we went to the door and because no one answered, we had no choice but to turn the meter back off. The meter was not locked so at this point, the customer can attempt to turn the ********************** on themself as long as they do not damage our meter/electronic reading device or have us to come back out, for an additional fee. Unfortunately, because of our workload, we cannot schedule a time for the field reps to be at a specific property. 

  Because there was no error made by us, we cannot waive any fees. 

• Initial Complaint

  12/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I closed on a home and the previous homeowner contacted the water company to shut his water account off. After the closing I contacted the water company to have the service transferred in my name. I sent all of the required paperwork. I received an email that a document was missing. I called and an agent stated they were just missing my complete deed. I sent the completed deed and called back. According to the agent the water had been shut off. They said that the water was shut off at **** in the morning and charged me $50 for re-establishment. I went to the home and turned on the water at 1045-1100 it was not off. The water company stated that they came back out to the home and turned the water on at ****. No one came to my home. They charged me $50 for absolutely nothing. The cable person was parked in front of the water meter for hours. I was at the home during that time. My security camera and the neighbors security camera did not show anyone coming to the home and going to the water meter. This is fraud and theft. I would like my account credited the $50. I spoke to a supervisor who stated she couldnt refund the money because I stated on a phone call that I would do what I needed to do to get my water on. Those comments were made when the agent said my water was off and before I checked to see if it was actually off.

  Business response

  12/08/2023

  I have reviewed the account for ************** and while we reached out to her to get the additional documents and did shut the water off as we were required to, I will waive the $50.00 same day service fee as a one-time courtesy. We have tried to call ************** but have not been able to speak to her but have left a couple of messages.

  Customer response

  12/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to pay my water bill on 10/1/23 as I pay all of my bills on the 1st of each month. The Water Works website was down for maintenance and I was unable to make my payment at that time. I forgot to go back and pay the bill until the next bill came out. It included a late penalty on the new bill. I understand that the bill was due on 10/18. I always pay 2 weeks early and being a few days late in 16 years on paying early, I believe they can waive the penalty as a courtesy. I paid the October and November in full minus the penalty on 11/1. In April of 2022, the Water Works held a payment for 5 days and then submitted it to cause an *** fee. I was in cancer treatment and had an unexpected expense come through. You can see the complaint below. They said at that time, as an excuse as to why they could not waive the *** fee, that, "their fees and policies are not meant to be a punishment to the customer but to recoup costs the incurred by the Board." So my question is, what cost did my late payment cause them to incur? The actual bill was paid in full a few days later. This is the reason Water Boards and utilities should not be monopolies. If any other company treated long-time loyal customer that have always been in good standing, the way they treat their customers, they would be out of business. I am filing complaints with the ************************* and Attorney Generals offices too.

  Business response

  11/03/2023

  I have reviewed **********************' complaint and account. ********************** called our *************************** on November 2, 2023, questioning the late fee on his account. The representative he spoke to explained that we only waive late fees if the late payment was due to a Water Works error but also told him she would check with management to see if a one-time courtesy adjustment could be done on the account. The adjustment was approved, and ********************** was called later in the day and told we would waive the fee. It normally takes 3 - 5 business days for the adjustments to show up on the account but the adjustment has been processed.

• Initial Complaint

  08/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They charged me an additional bill of $190 exactly 8 days after I paid my total bill to have my services reconnected. I have used their water service for about 4 yrs, always on time payments, but I was in a car accident and lost my job and fell behind a month or 2. So they disconnected my service, I had it reconnected the next day by 7:15am paid the $50 reconnect fee on 08/23/2023, then they send me and additional bill of $190 talking about a deposit. This is ludicrous! I called and the first person I get says they are the supervisor and it doesn't matter who I speak with I'll be told the same thing. Terrible service. The worst water company ever! They like to add fees at their discretion. Unethical business.

  Business response

  08/31/2023

  I have reviewed ****************** account and complaint. The customer was shut off for non-payment of her water bill. Anytime water service is disconnected for non-payment, the account is reviewed and if there is not a deposit on the account  that equals three times the customer's average bill, a deposit or additional deposit is charged to the account. ************** did not have a deposit on her account so three times her average bill is $190.00. This is a deposit on the account and not an additional charge. If the customer pays her bill on time for the next year, the deposit will be applied to her account or, if she disconnects service, the deposit will transfer to her new address or applied to her final bill if she does not need service at another address. We do offer to break the deposit up into 4 installments if the customer cannot pay the deposit in full. The customer must pay their full ********************** bill plus the deposit installment by the due date of the monthly bill or services will be in jeopardy of disconnection. If the customer would like to set up installments, she can call **************** and a representative will be happy to assist her. The installment must be set up before the due date of the deposit. If the customer does set up installments before the due date, services are subject to disconnection. 

• Initial Complaint

  05/12/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Today my service was scheduled for reconnection. I heard a knock at that door and by the time I put my shoes on to go outside the technician was gone and left notification on the front door. Since it was only a couple of minutes since the technician rang the doorbell I called customer service. I was told that the technician left the water off because the was water running but he left the meter unlocked so I could turn it on myself. Never having tried this I felt uncomfortable. The representative asked if there was someone else to do because it would be a $50 reconnection fee to send him back out. I asked how could I have prevented this and why should I be charged. she said there wasn’t a way to prevent it but they won’t send someone out unless I’m charged. I have been trying to turn the meter on for hours and I can’t even find the lever! It’s just me and my 1yr old son and I’m currently undergoing chemotherapy for breast cancer. I asked for a supervisor to call to rectify this before they closed. I didn’t hear from anyone. I don’t understand. If it’s an option for customers to turn the meter on why aren’t there instructions? I asked the representative where the lever was and she said all she knows is that it’s parallel to the meter because she has never done it. Why did the technician leave so fast? Did he assume I would just be able to turn it on myself? Is there a protocol of how long a technician should wait before leaving without reconnecting services if they see water. It didn’t take 5 minutes for me to make outside with him being gone. This is completely unacceptable!

  Business response

  05/17/2023

  I have reviewed Ms. ******* complaint and account. Ms. ******* water service was disconnected for non-payment and after receiving an agency payment guarantee, a turn-on was scheduled. The turn-on was entered at 11:39am on 5/11/23 and at 2:19pm on 5/11/23, a truck was in route to the premise. We arrived on site at 2:26pm and at that time, we unlocked the meter, turned the water on and then noticed that water was running somewhere on the property. We allowed the meter to run for 3-5 minutes (long enough for any commodes to fill), and then noticed the meter did not stop running. We then attempted to get someone to the door but no one came so we had no alternative but to turn the meter back off, but not relocked. Our records indicate that our field rep was on site from 2:26pm to 2:38pm (12 minutes) attempting to turn the water on for Ms. *****. Unfortunately, because of the running water and no one coming to the door, we had to turn the water off since we did not know what was running and will not be held liable for anything flooding on the property. If we make additional trips to attempt to turn water on, there are additional fees or customers can attempt to turn on themselves. We do not provide instructions on how to turn the water on at the meter because if a customer damages anything, they are held responsible for those damages. 

  If you have additional questions, please feel free to contact me.

  ***** ******

  Customer Service Manager

  ************

  Customer response

  05/18/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  Purposely missing details is deceptive. It makes no sense to reiterate minor details if it has nothing to do with the issue at hand. Yes, the service was disconnected because I’m unable to work during chemotherapy. Yes, communication action made the payment for reconnection but that’s irrelevant! As a utility company that’s a monopoly in this town, there should be more of an protocol. When I spoke to the Highest Supervisor on site, she explained that the gps said that the technician stayed for a total of 10 (not 12) minutes but couldn’t say how long he knocked at the door before leaving. That is the issue! Again, when he knocked I put my shoes on and went to the door. By the time I made it to the door, he was already driving down the street. If there’s not a system of how long a customer is given to open the door and if the meter is left open directly after (because you assume residents know to turn the water on) why would the technician wait at all? How would they be held respond for not staying long enough? If you read the reviews most of them aligns with my situation. Being charged fees that are completely unfair but we’re helpless. It seems you are taking advantage of the fact that we customers don’t have an alternate for water since your “not ran by the city”, like ***** so proudly and respectfully proclaimed. In an effort to avoid a fee I shouldn’t be charged and can’t pay in the first place, I went to home depot and bought the curb key specifically for water meters and still couldn’t turn it. Since the supervisors went out of their way to explain they’re not ran by the city or government, I’m making it my business to speak with the correct organization to ensure this complaint is not swept under the rug because I’m not the only resident with these issues. 

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  12/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  So for several months now Ive been continuously having my water service interrupted and I wasnt understanding how is this possible so on Wednesday December 8th2022 come home from work and the water company shut my water off mind you the company had just shut my water off exactly four weeks before this and again another four weeks before that I wasnt understanding and was upset at this point I called Thursday morning they tell me Im sorry it was a system error it moved part of your last payment as a credit and made you have a two month bill so it was disconnected I asked them as a courtesy to me can they reconnect my water they proceeded to tell me if I pay them $100 at this point Im livid so my children and I have to be without water because of an systems error Friday I paid the water company $111 and was told my water would be restored same day well that didnt happen either and my children and I remained without water for the entire weekend as well living like animals spending countless dollars on water to try to maintain this has been very stressful and upsetting my water should not have been disconnected in the first place and for my situation not to have been treated as an priority due to the fact that my service shouldnt have been disconnected to begin with then I paid for same day service felt like that was unfair that I even had to pay it considering yet I still did and never received my service as promised per the $111 payment they received to ensure same day

  Business response

  12/12/2022

  I have reviewed ********************** account and her water service was shut off on September 8, 2022 due to non-payment. ****************** paid for reconnection so water service was restored on September 11, 2022. Water service was disconnected again on November 7, 2022 due to non-payment (no payment on account since the payment to restore service in September). Again, payment was made for reconnection so service was reconnected on November 7, 2022. When that payment was made, part of the payment was applied to the garbage balance versus the entire balance being applied to the water balance. The account then billed on November 14, 2022 and it showed a past due water balance of $50 and a statement on the bill that shows "your past due balance must be paid by the due date to avoid disconnection." ****************** did not call in to question the $50 past due balance when she received the bill so the service was again shut off for non-payment of the past due balance on December 7, 2022. ****************** called into the office on December 8, 2022 and we explained that her bill showed a past due balance when it generated on 11/14/22 but because she did not question the bill, the service was disconnected. ****************** made a payment for reconnection on December 9, 2022 and was charged another shut off fee but was not charged extra in order to have service restored on the same business day. When we went out to restored the service at 5:35pm on December 9, 2022, the meter was continuously running and no one was home so, according to policy that was explained to ******************, the meter had to be turned back off. The meter was not relocked so she has access to turn the water on herself or she can have us make another trip out for an additional fee. ****************** currently has a total balance of $86.62 for water and garbage that was due on December 2, 2022. Her account will bill again on December 14, 2022 with a due date of January 3, 22. If there is a previous water balance when the December 14, 2022 bill is generated, that balance would have to be paid by January 3, 2022 or she would be in jeopardy of being shut off again. 

  ********************** request $300.00 is denied because she was not charged this amount in error.

  Customer response

  12/12/2022

   
  Complaint: 18553288
  
  I am rejecting this response because:
  I would not think I would have to call in about you moving my payments around if I call the automated system and it tells me my bill in its entirety and I pay that amount requested why would I think I need to call I should have been given a courtesy call to tell me your system moved my payment around Ive never had an issue before with using the automated payment system and be that as it may when I called in securing my same day service there was most definitely several people home at that time so a simple knock on the door or phone call would have solved the issue at hand considering I was unaware that my payments was not paying the bill in its entirety as it has always done but to stick a note in the ground and just drive off was unprofessional and unacceptable the same way the company called me back to tell me your courtesy to me was me paying $110 which I did certain situations called for excellent customer service and calling me or knocking on my door wouldve been great customer service showing compassion and understanding and instead I was treated with poor service and communication 
  Sincerely,
  
  *****************************

• Initial Complaint

  05/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Upon trying to discuss the issue with my water being cut off. The discussion went through a chain. Speaking to the assistant manager of the call center. Not only was she rude. Ms. ****** cut me off every time I tried to speak and also mentioned to me that I just don’t have the money for my water to get cut on. I don’t understand how things like that are ok. Why talk to me like that telling me that I comprehend. Just things that should not be said. I was so upset about the way I was being treated because everyone was telling me something different. I thought about getting a lawyer but this is my first stop. I don’t want to be talked down to like that ever again. I felt so low

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