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ComplaintsforJones Stephens Corporation
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Complaint Details
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Initial Complaint
11/20/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I bought liquid lightning drain opener at ******* satarosabeach ** . I followed directions it destroyed my dish washer so im seeking a new dishwasher .******* says they arent responsible not them .so I need help I called Jones *******'s they say they aren't responsible for their defective destroying product so please help my dishes are stacked up!!Initial Complaint
04/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I purchased their LiquidLightning Drain opener on 1/18/22. Purchase place was *******. Used in main line for kitchen sink from clean out. Did not work. Had to buy snake and use from clean out. As per their guarantee and website I notified them on 1/23 via the email address ************************@jonesstephens.com requesting the refund of $12.44 with a scanned copy of the receipt. I have never received the refund and although I have tried 3 times they do not reply to my email requests asking why I haven't received the refund.Business response
04/20/2022
Business Response /* (1000, 5, 2022/04/07) */ Good afternoon MR. *********, My name is *** ******** and I am a sales team manager with Jones Stephens Corporation. I am sorry to hear you have had trouble receiving your refund. If you contact me directly on my cell phone I will get a check headed your way for the $12.44 within the next few days. Cell XXX-XXX-XXXX email ************@lincolnproducts.com I am on PST and look forward to hearing from you to bring this matter to resolution. Thank you, Consumer Response /* (2000, 7, 2022/04/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did contact Mr ******** and I accept his statement that a check is in the mail. I also thank him and Darlene for their quick response.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.