ComplaintsforStandard Furniture Co.

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  07/07/23 I purchased a triple ************** under warranty for a year they sent someone out hear in January 24 he said he saw where our complaint was tore the chair apart but didnot get it fixed then sent someone else came n got chair put new padding in seat at first of June I called the manager bk I cannot get them to understand the chair is warped n leaning to the right they patch on everything but they want listen to me the frame is warped my chair leans to to the right has been since I got it I love love my chair but this is rediculous for this kind of money u can see it n feel it leaning the customer ID ****** they r welcome to come out n sit in it n take pictures it is very noticeable.

  Business response

  06/14/2024

  ******************* has had a history of returning products with us.  She purchased in March of 2019 and we ended up exchanging that purchase for her in April of 2019.  She purchased again in June of 2023 and we ended up exchanging that purchase in July of 2019.  She initially had her first issue with the current purchase in January of 2024.  It was serviced in the same month and completed to the manufacturers satisfaction.  ******************* complained again in April of the chair leaning/ sitting too low.  We serviced it again.  We ordered a new seat core and replaced that for her in May of 2024.  The chair is working fine and everything is within the manufacturers satisfaction.  We will not be able to exchange this chair at this time or offer a refund.  We will always continue to service her chair accordingly while it is under warranty.  

• Initial Complaint

  06/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a sectional couch for $2.5k along with an additional 4k worth of other items. All items where delivered on 4-15-23. I observed that evening the manual recliner in the sectional didn't work properly. This sectional has 3 recliners and only the one didnt work correctly. On 4-16-23, the day after delivery i contacted Standard and reported the problem and Standard contacted " FAST FURNITURE REPAIR" a contractor they use out of ** to come repair the issue. On 4-28-23 the repairman came and determined the issue was the mechanism was bent he stated, " this happens a lot at the store or being transported damages occurs". The repair said, the manufacturer would send him the part and he would return in approximately 2-3 weeks and make the needed repair. After 3 weeks with no contact from anyone , the repairman said the company had not given them a delivery date yet, so they will reach out than. I waited another 2 weeks with no word from anyone, so i called again and was again told the manufacture had not responded. As of today , i have not heard back from contractor. I contacted Standard furniture on 6-5-23 and spoke with sales member who sold me the couch and store mgr. Mgr. The Mgr, said he would call the next morning, but he has not called like he said. I'm a retired RN with limited income and dont have the resources to pay for new couch. All i want is to be able to use the ***** new couch i bought.

  Business response

  06/27/2023

  ***************** contacted our customer service line on 06/20/2023.  She was called back that same day by our Service Specialist about her parts order.  The dates she has provided about when she called and also when Fast Furniture made their service call to her home are correct dates.  I have confirmed that ***************** received the parts on 06/22/2023 and that she contacted Fast Furniture about that.  There is a service scheduled in the system for 07/13/2023, at ********************* home.  *********** should be completed by then and her furniture should be repaired by then as well.

• Initial Complaint

  01/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Here we go again!!! SF has no redeemable qualities when it comes to fair dealing w/ consumers.Problem is a culmination from 6/2021-I ordered furniture from ** stating in ad that delivery would be within 2 wks.When I completed the transaction, mgr ******* & stated due to COVID-19 pandemic, she did not know when delivered -- if ever. Tried canceling the order-was adamantly informed that I could not.Wrote the transaction off & moved on with another furniture *** that had items I needed for new home.That did not satisfy SF-kept harassing me about delivery for almost 2 years.Gave SF another chance on 12/29/2022-received a call stating SF needed to set up a delivery. Furniture purchased from other company was not up to par & it had been almost 2 yrs since debacle, I decided to donate that furniture to Salvation Army.Delivery was on 1/5/2023. Went smooth until the delivery guys removed the table from box & right away 1 of the legs was crushed.Took offense that the delivery guys approached me and asked me "what I wanted to do."Advised them call SF because there was no way I would accept damaged furniture.Could tell from phone conversation with SF that did not want to replace table.Was contacted by mgr of Pelham location 1/6/2023 & was informed I could take a credit or pick another table.I chose another table w/credit from damaged table & $150.00 to make up the difference of the cost.Mgr sounded disappointed that I called back right away with a replacement dining table.Could not give me a timetable when table would be delivered.Mentioned something about Wednesdays.As of 1/19/2023, had not received any info about the re-delivery, so I called SF-Pelham spoke to mgr about delivery.Checked the notes and spouted off something about Tuesday & about his dog that he had just adopted-that the table was available & expect a call from **************. Has been 15 days without a dining table. Very unprofessional & shady dealings.

  Business response

  01/23/2023

  ************************* ordered a special order table from us and it arrived in damaged.  We gave her the option of getting a full refund or selecting another table.  She selected another table for us to special order for her on 01/06/2023.  Our warehouse was instructed to assemble and inspect the new table when it arrived and before scheduling ************** for delivery.  The table arrived at the warehouse and ************** was called and scheduled for delivery on Saturday, 01/21/2023.  She accepted the scheduled day which is 02/07/2023.  That should give her the desired resolution of receiving her delivery.  Thank you.  

  Customer response

  01/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************, Phd

• Initial Complaint

  11/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a chair from standard furniture in ********* *******. I was told that it came with a one-year warranty. After a few months of use, the chair began to deteriorate. I failed a report with standard furniture, and it took several weeks because they no longer had repairmen in our area for someone to come out and look at it. Now I am being told that I use the chair too much. The arms of the chair are collapsing. Also, the cushions and everything have lost their shape and form. But the biggest problem is the frame on the chair is beginning to break and collapse. Standard furniture and the repair company say that the catnapper company is responsible for this repair or replacement. This has been a horrible piece of furniture, and we feel like we have been deceived by catnapper and Standard Furniture.

  Business response

  11/29/2022

  We have been in contact with the manufacturer for the last several weeks about this situation.  Our store manager (*************************), at our ********* store has contacted ************ and we are allowing him to select a new recliner.  There should be no issues at this time.

  Customer response

  10/06/2023

   
  Complaint: 18448101
  
  I am rejecting this response because:

  I bought a recliner made by ******* furniture company. It was a horrible product and did not last so they replaced it with another recliner built by them that is made for large people. This recliner also did not last. The mechanism in gateway and hurt my back. I only weigh 260 pounds, so this should not be an issue for a chair that is rated for big and tall people. In my opinion, this is a dangerous product and should be removed from marketplace

   

   

  
  
  Sincerely,
  
  *********************

  Business response

  10/09/2023

  We have not had any service calls or complaints from ************ since March of this year.  If he has a problem, he needs to contact the ********* location at ************ so we can set up a service and get this handled for him.  We are currently unaware that he has any problems.  There is not a service in the system for him.  We will be glad to get a service setup so that he can get taken care of in a timely manner.  He just needs to contact the store to get a service setup.  Thank you.

• Initial Complaint

  01/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased sofa on 9/21/21. Said they had to order and it would be 6-10 weeks. It's past that. That say I can't get a refund because it was ordered but I can't get what I ordered so I need a refund so I can get one.

  Business response

  01/26/2022

  Business Response /* (1000, 5, 2022/01/06) */ I reached out to Mrs. **** today and discussed the situation with her. I agree that the wait time has been too long, so we are canceling her order and issuing a full refund. She was happy with the outcome of our conversation.

• Initial Complaint

  12/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Standard Furniture should be renamed Harasser Furniture or Unfair Dealings Furniture. This company is relentless in keeping my $841.00 for furniture they could not produce back in June 2021 due to the pandemic. The contract with them was null and void when it claimed before completing the order that the furniture would be available within two weeks then backtracked after I had completed the payment and stated it was not sure whenever or if ever the furniture would be available. Then after two complaints with the CFPB who stated it did not have jurisdiction, this company had the audacity to call me this morning, 12/8/2021, at 8:07 a.m. stating it needed to arrange a delivery for a supposedly order back in June 2021. This is 5 months after a long dispute where specifically it is known that the transaction had been canceled and no funds would be refunded back to me trying to establish justification to keep my money. Who waits 5 months for furniture - cheap furniture? Standard Furniture has been harassing me for 5 months with illegal phone calls documented as early as 7:15 a.m. in which I refused to answer. This company is downright unethical. One can image how many consumers have been swindled by Standard Furniture during the pandemic due to its stating it offers special financing not and advertising furniture available when it is not. I requested special financing and was told straight up before checking my credit, etc. that I should use "one of my credit cards." This is the scam! Standard Furniture is a straight up scammer of consumers. So, SF has $841.00 of my hard earned money which it rendered the contract null and void when it could not produce within the time period it advertised stating its no cancellation clause with a smirk. So, Standard Furniture can operate "willy nilly" without consequences and invoke a null and void no cancellation clause.

  Business response

  12/20/2021

  Business Response /* (1000, 5, 2021/12/08) */ ******* Ahmed made a purchase with us online on 06/10/2021. I have attached the email correspondence with ******* and our online manager Hillary. I have also attached our policies on cancelations and returns. You will see in the email that all of this was brought to *******'s attention and she still told us to place the order. The only attempts to contact ******* have been by our warehouse to attempt to schedule her delivery. Please see attachment. Thank you. Consumer Response /* (3000, 7, 2021/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Did not address consumer's issues - only addresses its defunct no cancellation policy. Address the unfair dealings offering special financing to a select few, not upfront with available items. You people are idiots trying to deliver furniture to consumers after 6 months of cancellation. Stop wasting my time, I have moved on. You do not deserve any payments and you know this. Business Response /* (4000, 9, 2021/12/10) */ On our website there is an apply for financing option or a pay now option. ******* opted to pay now and never attempted to apply for financing through our website. Anyone has the option to take advantage of all financing options we have. Our cancelation policies are posted and were also given to ******* before she made a purchase. She told us to go ahead and place the order after she knew this. Unfortunately Standard Furniture will not be able to issue a refund for this purchase, but will gladly deliver the furniture. We have been trying to attempt to schedule the delivery for several months now.

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