ComplaintsforNeighborhood Management, LLC

• Initial Complaint

  04/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  we bought a new house in a new subdivision which is currently ran by Neighborhood management llc and we pay $430 a year in HOA fees. When choosing this new subdivision we THOUGHT with a HOa we would have a nice subdivision to live in. I have submitted many time violations other house have in the past year ment times and none of the violations have been addressed and still this this date a year later the residents still have not fixed or cleaned up the violations. if i have to pay and follow the rules and regulation so should the other residents, this subdivision with the poor hoa management looks like a trailer trash park. i was not mailed or given a letter ot a bill for this years *************** and then i received a registered letter of my payment due with late charges applied. i called the hoa and they said they woiuld take off certain fees and to this date i have noit received an actual amount die that we talked biut on the phone with *************************** Community Manager things i emailed and have addressed many time over a year for a year are 4 foot fences which not allowed but are here fences installed backwards campers in the street basketball hoops laying in the front yard trailers parked in driveways and on sides of houses bbq grille left out front in driveways sheds with no hoa approval swim spas in backyard no hoa approval swim pools no approval semi parked in driveways if i am going to charged a late fee for a bill i never receiced at LEAST i want action taken to the violations that have been allowed to happen thta are clearly against hoa rules and regulations At this point i want ALL late fees and filing fees and mail fees dropped or refunded to me due to the i never received a bill for yearly dues and issues are allowed to go on and our new neighborhood look like trash

  Business response

  04/05/2023

  Good Afternoon!

  We strive to provide excellent customer service to all our owners.  Please note that Neighborhood Management takes resident complaints seriously.  Our staff follows the Covenants, Conditions and Restrictions as written in the governing documents.  As a management team we take direction from the ***** of **************** It is the ***** of ********* who ultimately decides what steps to take against any infraction.  Furthermore, ARC requests and approvals are issued by the ***** of ********* not the Management Company.  The process of compliance issues and ARC approvals is between the individual homeowner and the ***** of **************** The process is not made public.  Each individual owner needs time to address the compliance issue. 
  
  As discussed in your phone call with your community manager it is the responsibility of every owner to pay their dues on time.  As a courtesy we provide statement reminders, an owners portal with 24/7 access and send late payment reminders.  We certainly understand that no one wants to be penalized for late payments, however the Association needs to be able to collect dues in a timely manner to ensure its ability to cover the payables for the association.

  Please let us know if we can assist you further, or if you have any additional concerns.

  Customer response

  04/06/2023

   
  Complaint: 19888480
  
  I am rejecting this response because: I have addressed many violations with your community manager and nothing has been done in over a year.  I have sent them many times pictures over and over with the same violations with tthe *** address and still no response.  So i am not taking your answer that something has been done and issues have been addressed. if they have been addressed then i would not still be seeing the same issues over an over still,,  CORRECT???   I have personally talked to residents and they even told me that they are not going to comply with your hoa rules on their violations.  (AND THAT IS OK WITH YOU??) And as far as me bveing charges a ridiculous late fee.  I feel since i never got a bill in the first place i should not be paying a late fee for you to put a 50 ,cent stamp on a letter.  Yes you say i agreed to the yearly fee  true i did but also i agreed to have your company address the violaions that we pay for a hoa for.  Your manager told me that i had acopy of the yearly fee in my contract but i also got a copy of the hoa rules and asked her if shr needed me to give her a copy of the rules so she can address them.  i pay for a service andi expect the service to be  rendered . 
  
  Sincerely,
  
  *****************************

  Business response

  04/07/2023

  I understand your frustration regarding the compliance violations and we share your frustration!  As you have seen, sometimes owners flat out refuse to comply with the covenants after receiving numerous violation letters, fines on their association account, and even legal action.  Once a compliance violation is placed with an attorney for enforcement and legal proceedings start, it is a timely process and can take many months.  While we would like to say we can force owners to comply as quickly as possible, when they fight the rules that they agreed to by purchasing in a covenant community, they not only affect their own property values, but those around them as well.  ************ costing both them and their neighbors more in dues to pay for legal fees, etc.  As for your late fees, I do show that we mailed three separate letters regarding this matter, but since you have paid the dues amount, I'm happy to waive the late fees for you as a one time courtesy due to the situation with your neighbors.  Please know that we are working hard to make sure the covenants are enforced and I appreciate your dues payment and concern for the overall well-being of the community.  We enjoy working with your neighborhood and wish everyone took as much pride in the community as you do!

• Initial Complaint

  08/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am being charged for failure to register a golf cart. I asked at the beginning of 2022 if I could submit the registration and payment online and received no response from Neighborhood Management, LLC. I also sent in the paperwork and check and yet the check was never cashed and now I'm being fined $*** for an unpaid golf cart registration... In all honesty, I nor anyone else has driven this golf cart as the battery needs replacing and we haven't had time to replace it. I honestly can't win when no replies to my emails regarding registering the golf cart online and then also mailing in the requested information and check. Please check your records and take off this ridiculous, unwarranted charge.

  Business response

  08/03/2022

  Thank you for submitting your concerns.  After review, it was found that the employee you previously reached out to no longer works for our company.  It is my understanding that this issue has now been resolved after a phone conversation between you and the manager of your community and all fines have been waived.  I appreciate your assistance and willingness to register the golf cart and I apologize for the lack of response from the previous employee.  If we can be of any further assistance, please do not hesitate to contact us!

  Customer response

  08/05/2022

  
  Complaint: ********
  
  I am rejecting this response because you should be changing your practices of fining someone under the assumption the golf cart is being used, but has not been registered or driven for that matter since 2021. Also your website doesn't include such a fine as part of the golf cart policy. Also the fee of sending a letter when an email would suffice should be clarified in your policies. I also think it's ridiculous to have to mail or physically drop off this documentation at your office when most of us have very busy work days and can't get over there during business hours. I also think it's ridiculous that you require proof of insurance, which involves printing several pages of my policy and could be seen as a violation of privacy. I think this should be presented when initially registering the golf cart - maybe. Anyone could change their policy at any time and this doesn't seem to add a whole lot of value to the registration process (owner accepting liability). Signing an agreement to take full responsibility, etc. seems more beneficial. It would also be helpful to pay this fee via the website, similar to paying HOA dues, as well as filling our the forms online or printing and emailing them in. I'm honestly disgusted with fining me without warrant. 
  
  Sincerely,
  
  ****** *********

  Business response

  08/11/2022

  We understand your frustration, however, Neighborhood Management, LLC does not set these guidelines, so we do not have the authority to change them.  We are a third party management company that works at the direction of the Board of Directors for ******* ****.  The golf cart guidelines are set by the Board of Directors in the governing documents and it is our duty to follow the approved guidelines.  I apologize that you do not agree, but our company has done everything within our authority to assist with this situation by waiving the fines for you once we received the documentation for your golf cart.  If we can help with any additional matter, please feel free to reach out to our office, or directly to the Association Manager for the neighborhood.

• Initial Complaint

  10/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A lien has been placed on my property. I paid attorney **** ****** 1845.50. Because they were foreclosing on my property. I sent in proof of payment from regions bank however, they cut off communication and turned my acct. over to Attorney **** ******* After paying him he stated his office had closed my account .

  Business response

  11/10/2021

  Business Response /* (1000, 5, 2021/11/02) */ Contact Name and Title: ****** ****, VP Contact Phone: XXXXXXXXXXX Contact Email: ******@nhmllc.org Neighborhood Management, LLC began managing this neighborhood in October of 2020. At the time of the management transition, the board of directors for your neighborhood provided records showing there was a balance on your account from 2019. You provided the verification that the amount was in fact paid to the board of directors even though their records did not reflect this, so our office removed that balance from your account. We also received your 2021 dues payment, but did not receive anything for 2020. All that being said, we have already removed all the late fees/interest charges that were placed on your account due to the account discrepancy from when the board of directors turned over management of the association to Neighborhood Management, and we will be refunding all the additional fees that you paid in the amount of $1,030.17. It is certainly not our intent to charge late fees or interest unnecessarily, but simply to make sure the neighborhood gets paid the dues from every owner to operate the association in an efficient manner. I hope this will resolve the issue, and eliminate any misunderstandings. We appreciate you working with us to get this matter resolved! Please feel free to contact our office with any questions or concerns. Consumer Response /* (3000, 7, 2021/11/04) */ Thanks for your help. I will not accept this to resolve my complaint. This was turned over to attorney **** ****** after I had sent proof of payment to ****** ******** an employee of Neighborhood Management LLC. A lien was placed on my home while I was refinancing, which caused my loan to be turned down. This all took placed right after having surgery for melanoma. No one can tell me where the Four hundred dollars went to. I have sent numerous e-mails and Neighborhood management said they could not respond because my case had to be turned over to attorney **** ******. I paid $1845.50 to him which I had to take from my retirement fund. I will be getting an attorney which will cost more for myself and Neighborhood Management, LLC Business Response /* (4000, 9, 2021/11/08) */ Thank you for your response! You have been given credit for the check of $400 you submitted previously, and that payment was applied to your outstanding balance for 2018 and 2019. There was no payment received for 2020 dues which were billed at the rate of $295, and that is part of the reason the account was turned over to the attorney. At the end of the day, there was an outstanding balance on your account even with the $400 payment you sent verification of and were given credit for, our office sent many notices about the balance, and we are refunding all possible funds from our office that you paid to late fees or collections fees. The remaining amount you paid was applied to your dues for 2020 and the attorney fees that the association was billed. If you'd like a full copy of your account ledger, please do not hesitate to contact our office.

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