ComplaintsforL. A. Bikini
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/28/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have been receiving services from LA Bikini ********* pretty regularly, but was not very happy with the customer service or environment. I knew I would not be staying at their place for long as a new competitor near me was about to open. LA Bikini ********* is also aware of this, and was trying to convince me to get a membership with them in order to continue obtaining revenue. I was not aware of a 6 month membership agreement - as I was checking out from receiving services, ***************************, the front desk worker who will not refer me to any higher up supervisor, told me to sign up for a membership to make waxes cheaper. There was zero mention of a mandatory 6 month agreement in which I am now being told that I could not get out of unless they received medical information from a practitioner. I let ****************** know this was a HIPAA violation, to which she denied and then refused to admit to having me sign a membership agreement under false pretenses. I have asked for CCTV footage of the encounter where she had me sign the 6th month agreement, which she, under false pretenses, had me sign. My card is still being charged $75 monthly and I am not receiving any services. I have asked to speak with anyone else other than ******************, and I am being denied. ****************** will only offer a HIPAA violation as a solution to this. Please help!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.