Customer ReviewsforKen's Sewing & Vacuum Center

I purchased a refurbished Janome HD **** ***** April of last year. I have had problems with the tension tension since I received it. I have also called ***** multiple times. Nobody answers the phone and nobody returns calls. I feel swindled. I should've just spent the extra $100 to buy brand new new from a reputable dealer. I'm heart broken.

" I apologize that you have not received any correspondence from our technicians. The owner of ***** is contacting you directly to get your correct phone number and we will contact you once we get this information"

Do not buy from this place. Ken's sewing center is a fly by night store - unreliable and dishonest.

I purchased a brand new sewing machine from Ken's Sewing Center 10/9/21. I could have bought from a different store (Ken's certainly did not offer the lowest price compared to others) but I choose their store over the others because it was ADVERTISED in their website along with the purchase of the sewing machine it will come up a $*** bonus kit (there were 3 bonus kits to choose from). The kit I picked was the Convertible Even Feed foot set worth ****** and the Clearview Foot 1/4 seam set worth ****** (It's not even worth ***** but whatever)

When I received my order, the bonus kit items I found in the box were not the ones I picked out from the options when I placed my order. It was worth $55 bonus items, not **** as per their website.

I emailed the store, "I checked the website and it seems that the bonus item included has changed. I ordered this Saturday, the 9th. When I placed this order the website showed the bonus to include the items that I was looking for. Can you please make this right?"

Their customer service rep response was "I am sorry for the confusion, we must have changed the listing as you placed the order, The previous bonus kit is on back order and will not be available for some time. We had to change those free items as we do not know when they will be back in stock."

I understand there are some things that stores can't control but someone from Ken's sewing center called me 10/11/21 to verify my details but they obviously did not care to mention that the bonus kit was going to be changed. I also looked up the items that I was supposed to received and it was IN STOCK in their website.

Another response they sent was, "We do list while supplies last but if you would like to send in the bonus items you received and receive the previous bonus kit you can do that. It will be a while as those items are on a long back order and we do not know when they will arrive again."

Which I responded by asking for a return shipping label and their reply was "we do not provide return labels. You can ship it usps if you would like"

I don't know which customer rep was responding to me because they have not been including their name in the email.

I would return the sewing machine in principle and not give them my business but their returns policy is that they will charge a 10% restocking fee and shipping. I sure as heck am not going to give them money for nothing.

I will make sure that my quilting guild and quilt message boards know how much of a scammer this store is. I should have bought my sewing machine from Amazon.

My name is Kevin and I am the owner here at Ken's Sewing. I am very sorry that this happened to you. I am also the person here that takes care of our website and I 100% agree with what you are saying. We have had issues with back-ordered item and the supplier getting all the items to us. I will most certainly make sure that you get all the items you were supposed to receive before our website changed. You were supposed to get all the items that were advertised to you when you purchased and I have made all my employees aware of this.

You should also have been notified of this change.

I am going to be shipping you a package of bonus items right out to you.

I apologize for our error and thank you for your patience and understanding.
I am checking on an ETA of the bonus items and will email you in a few minutes.