ComplaintsforPlumbing Alabama
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Complaint Details
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Initial Complaint
06/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Plumbing Alabama was contracted to conduct repairs on a rental property for me. The job was to replace a broken faucet. My tenants purchased the faucet and they were only asked to install the fixture. They were secured through my home warranty service. The home warranty company approved the repairs with a claim limit of $250. Instead of following up with the home warranty company to get the work approved, they charged my tenant $60 to initiate the work. My tenant reported they had to leave and get a part and at the conclusion of the work charge them a total of $538. They didnt provide an invoice or receipt for the work. In addition they secured $250 from my home warranty by submitting the work after it was completed. They claimed the job cost nearly $800 to install a faucet. Over the period of four weeks. *** called and made two requests to have the invoice sent to me so I could see the details of the parts & labor. A man (presumably the owner) answers via cell phone and says he will have the invoice sent. Ive also had my home warranty company call and request the invoice twice. And of course he lied and said that the invoice would be sent the same day and I still havent received it. Its likely they submitted fraudulent information to my home warranty company stating that they worked a total of three hours in labor when it was less than two hours .It became apparent to me very early that this company has engaging in fraudulent and unethical behavior. What type of company claims to do professional work and cant provide an invoice or receipt for any of the work that theyve done. My request was simple. Provide an invoice of the work you performed labor and parts. They havent been able to provide because they knew exactly what they were doing. They conned my tenants and they conned my home warranty company.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.