Customer ReviewsforColumbia Southern University, Inc.

CSU has been a great experience and perfect choice for my educational needs. All the staff have been extremely polite, and very attentive to any questions or concerns I’ve had. I love that the structure is designed with working adults in mind. Taking two eight week courses fits perfectly into my schedule, and very manageable. I have requested many of the services offered and the staff is very prompt working on my behalf to assist all of my needs. Overall, Columbia Southern University was a great choice for me! I’ve never had an issue while attending CSU. I would recommend this university to anyone seeking flexibility in a degree program.

Thank you for your review! We certainly work hard to keep our students' needs, goals, and achievements in mind when creating the student learning experience. Your feedback helps us do that. Best wishes to you along your academic journey! We are always rooting for our students to succeed.

First, aggressive recruiting that ignores a prospects academic background (MAYT 1302-College Algebra) has NO PREREQUISITE REQUIRED FOR THIS COURSE. I am 60 and DOD not graduate HS (obtained GED in 1979 in the Navy). To be thrown into such a course with no foundation was absurd. 90% of students expressed anger and dismay at the despondency they felt via the weekly units discussion board postings. 2nd, The instructions for taking Final Exams is an outdated YouTube video that is extremely blurry and goes so fast no one can understand it. It is filled with misinformation that leads a student down dead ends. Staff refuse to address the issue after complaints in each term. 3rd, The option to receive an Associates while earning a BS is offered, but after obtaining the credits and paying the (assessment fee), I'm told that the courses provided for the BS do not qualify for an Associates degree. I need the Associates for job opportunities while working on the BS. I'm in a Financial Bind. 4th, and the issue that has caused me extreme anger and frustration is the OFA, Staff are very rude and nearly all requests are responded to with "we do not have to", "It is our choice", ""we're not required to" for things like help with applying for FSA Loan process, receiving a 1098-T, Timely Stipend payments. Financial Aid Staff are extremely rude, indifferent toward students needs (once enrolled). I should have checked CSU's rating prior to enrollment. If CSU cannot afford quality and quantity of staff needed to provide adequate service, they should not be in business. I feel they are taking advantage of Veterans and the VA Educational Benefit Program. While I love studying and have good professors, the issues I've listed have caused unnecessary difficulties, loss of sleep, financial failure, and mental anguish. I have never been so amazed and disgusted with any person or group of people. I wish I could change schools and CSU be investigated. The ratings should be a sign.

Thank you for bringing these issues to our attention. We take student concerns seriously. We never want any student to feel that they are being taken advantage of.

When I was notified of your concerns via the BBB portal, I immediately contacted our instructional design team and student services because these sorts of issues are not common. Our Director for Academic Advising informed me that you have been contacted and your issues have be resolved. Additionally, our instructional design team is investigating the videos you referred to. If you run into any more issues, please contact your academic advisor. We want to provide you with the support you need.