Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
In early 2020, I purchased a travel trailer from Minton RV thru my brother-in-law who was an employee at the time. I also paid additional money to Minton RV to have services and repairs done to the camper to make it usable and/or more enjoyable (i.e. standard service, minor misc. repairs, and a new awning installed). At the time of purchase, I WAS made aware it was a salvage title and I was fine with this. After the work was completed (around $****, see attached PDF ) I was given the title and a bill of sale and was told to take it to the DMV and they would transfer it into my name. However, when I got to the DMV they informed me the title status showed SALVAGE but in order to transfer it to my name it had to show as REBUILT. Until Minton RV corrected this, they could not move it into my name and issue a registration tag. I took the title back to Minton and they assured me they would get this problem corrected. I soon learned that to get it changed to rebuilt, the State of Alabama had to do an inspection on it to confirm it was road-worthy. Unfortunately, all of this occurred right before the COVID-19 pandemic began and this is what I was initially told as being the cause of all delays. From then until now I have been given excuse after excuse as to why they have not been able to get me a title, mainly putting all blame on the titling office in Montgomery. In addition, I have since spent several thousand dollars as well as a few hundred personal man hours remodeling this camper and it resembles very little the camper I bought back in late 2019. I have also contacted the main titling offices in Montgomery. In addition to confirming they have not received ANY title paperwork from Minton RV for the trailer with my VIN, there is THERE IS NO REASON WHY THEY CANNOT SUBMIT THE PAPERWORK to get the title status corrected and issued to me. Minton RV has since quit returning my calls and texts.Business response
08/16/2022
We have handle this with Mr.***** and got everything cleared up . If you’d like you can reach out to him to confirm!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.