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ComplaintsforOne Hour Air Conditioning & Heating
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/25/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 9/15/2023 I had my unit serviced and was charged $137.00 which was paid by **** card. On 9/15/2023 I called the office and spoke with ******************************* and she offered me a service called ************ Member. which would charge my **** $20.. per month which would cover my next two services for 3/2024 and 9/2024 and I would receive my $137 refund within 7 business days from branch manager in ********** ** ( *******************) I called on 9/22/2023 and 10/17/2023 and told them my refund had not been posted and I was told they would notify the branch manager. I had $20.00 deducted from my account on 9/18/2023 and 10/17/2023 for comfort club membership. The service provided on 9/15.2023 invoice# is *********. Please email me your response @ *****************Business response
12/01/2023
Sent complaint to ******* One Hour Air Branch Manager ******************* via email. Did try calling customer directly to get more information regarding the issue. ******************* should be reaching back to her as soon as possible.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.