ComplaintsforThese Three Boutique, Inc.

• Initial Complaint

  11/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I saw the boots online, but they didn't have my size. I chose to get a notification when my size was available. I received a text they were available, and immediately ordered the boots. When I receive the boots, and took them out of the box, I could see they were really big. I tried them on and they were so big my foot was sliding around. My daughter even said "mom, those are huge...they could fit me"! She tried them on, and they were too big for her. She wears a 9 or 9.5. I immediately sent an email asking how I could get a pair to me asap because I'm wanted to wear them on my vacation next week. The email I received said I could repurchase and return the others and get a store credit. There was also a link to the return portal and I was told to ***** them back. When I attempted to complete the return portal it was only an option to purchase another pair. The other options (exchange / return) were grayed out. This to me was a way for the company to force me to spend more money. I called the store and spoke with a woman. I told her about the sizing of the boots and she pretty much told me I was the only one who complained. Which was impossible. I asked her could she hold and 8, out of courtesy, and she told me she was too busy to do that. She was very rude and short with me. She told me she was in the middle of a photoshoot and hang up in my face. Here's the best part, I was told to ship them back by *****. To ship ***** was $49! I believe she knows that it cost this much and this forces people to not return them. Plus, you'll only receive a store credit, forcing you to buy from her. I honestly wouldn't wear any of her clothing. It's all a scam to take advantage of unsuspecting customers.

  

  Business response

  11/05/2022

  Our new returns  portal makes it super easy for the customer to get better rates on return labels and streamlines everything. Nothing else has changed. We issue store credit only which is the option she is referring to. Exchanges are marked out because we do not offer exchanges. She simply had to return the boots, receive her store credit, and then purchase the size she wants. No one is trying to get her to spend more money. If she spent $45 to ship the item back via ***** that is on her. The returns portal price would have been $5-10. Our return policy has not changed (which she said she read before purchasing). Also, no one hung up on her. I spoke with her personally for probably 10 minutes during a photo shoot. Eventually,  I did ask her to reach out to customer service as I had to return to the photo shoot. We realize we cannot please everyone, and this is just one of those cases. 

• Initial Complaint

  08/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  First time ever ordering from this company. My order total was roughly $142, combined with the $6 shipping. All items didn't fit and are of extremely poor quality- literally shipping in the plastic bags they received from China... I requested a full return and told they only offer store credit and have to pay ANOTHER shipping to return... I don't ever plan on doing business with this company again and request A FULL return. I genuinely just tried on the clothes as I would if I went to the store . Ridiculous that they only require store credit. Poor business strategy and has completely lost my business as a customer.

  

  Business response

  09/01/2021

  Business Response /* (1000, 5, 2021/08/13) */ Hello! Our boutique, like most online boutiques of our size, only issue store credit. This is not an uncommon practice. The items she ordered and received are items that sold out, some restocked multiple times. I am sorry that she did not read the return policy before ordering from our company but like I said, we have the same return policy as many many online boutiques. Thank you! Consumer Response /* (3000, 7, 2021/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response as this is not a "similar return policy to other boutiques". This clearly has been deemed an issue in the past by prior customers. This is like me going into the store, having to pay for the clothes up front, pay to try them on, find out they don't fit, have to pay to give them back, and only be issued a store credit in return... Business Response /* (4000, 9, 2021/08/25) */ Most online boutiques are store credit only. Just because you do not like it doesn't make it untrue!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩