Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We scheduled movers through Motivated Movers to move from two separate locations - on on Friday, April 29, and one on Saturday, April 30 - to this address. We called to schedule the move and answered all of their questions regarding the number of rooms, furniture, etc. On both days, they arrived and said their truck was not large enough to get everything at once so we would either have to pay for a second truck/crew or additional hours for the crew/truck to make two trips. We were not told this in advance when we made the reservations and answered their questions regarding the number of rooms, furniture, etc. As a result, on both days, we had to make unplanned trips to the original locations and load/move items ourselves. In addition, we also encountered the following: * Several items damaged/broken * Items missing * Items placed in the wrong locations at the new address, even though the boxes were clearly marked * Bed was not reassembled at the new location * We were not informed until they arrived on site that some items could not be transported (lawn mower, weed eater, gas/chemicals) * Truck completely blocked the street loading at the location on Friday, April 29, inconveniencing other residents * Despite their ad saying "professional trained movers," one of the three men was clearly not trained, and the crew supervisor was constantly having to tell him what to do and not to do.Business response
11/22/2022
This was handled directly with the customer before we ever knew there was a BBB complaint.Customer response
11/28/2022
Complaint: ********
I am rejecting this response because:The complaints they are referring to "being resolved " were different issues.
Sincerely,
****** *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,Closed
MMonday | 7:30 AM - 6:00 PM |
---|---|
TTuesday | 7:30 AM - 6:00 PM |
WWednesday | 7:30 AM - 6:00 PM |
ThThursday | 7:30 AM - 6:00 PM |
FFriday | 7:30 AM - 6:00 PM |
SaSaturday | 7:30 AM - 2:00 PM |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.