ComplaintsforJack's Garage & Radiator
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/08/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
May 26, 2021 $1599. 53 Air conditioning repair They failed to reconnect the condensation drain. Car eventually filled with water and condensation. Interior mildewed. Carpet ruined. Called them to see if they knew what problem could be. They said no, they had no idea. Finally found a company named ******** to come out to house and determine the water source. They found the disconnected hose. This company only find leaks they do no do water clean up. The man was nice enough to get what water he could out of the car. We tried to air out using fans and a heater. Didn't help. Took to a detailer and had a disinfectant bomb discharged, carpets cleaned, disinfected and dried. I told Jacks garage (*****) what had happened. He said they would not pay for clean up, only for ********. I send several emails asking them to be fair with us and pay for the damages. Last one today. They refused. We are elderly and my husband had to take time off from work to follow me to the detailer. I am on Social Security. This is very upsetting. I hope you can help us.Business response
01/14/2022
Business Response /* (1000, 5, 2021/12/10) */ I Have already spoke to ***** **** she is suppose to come by and let me look at vehicle make sure that the hose was installed properly by either of the companies that cleaned it so we are not at this point again in 3 months I had already agreed to pay the first repair order then she calls 3 months later wanting more money so we need to get signed release and make sure it is done properly.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.