ComplaintsforMeadowood Homeowners Association

• Initial Complaint

  07/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  HOA Board of Directors president **** Orvis has hired a third party organization to identify covenant infractions and levy large fines on the homeowners of the Meadowood subdivision. Homeowners are to be notified of any and all covenant infractions, and be given a specified time to correct any deficiencies identified. As I do not physically live at the property, I have repeatedly notified **** Orvis of my home address, phone number, and email address, and that all correspondence, including property infractions must be sent to me directly at any of the media mentioned. Mr. Orvis and the third party organization have not notified me, nor the property manager of all the 4 member board of directors panel has deemed infractions, and has secretly been accruing levied fines, to the tune of $170. Once these fines reached a surmountable sum, the property manager, not me, was sent a letter threatening to place a lean on my property if these hefty fines were not paid. The property manager paid these fees from rental income allocated to me. I have sent three emails to the HOA demanding to reimbursed the full $170, as I had absolutely no knowledge of a specific infraction involving a missing return mail flag on the mailbox. This is fraud and I want restitution.

  Business response

  08/24/2022

  Business Response /* (1000, 10, 2022/08/06) */ I will address **. ****** complain paragraph by line for detail. For the basis of clarity, the Meadowood (MW) Board is made up of 5 members which vote on all major issues, the President of the Board does not get a vote unless in the case of a tie breaker. We the Board discussed the hiring of a property management company starting in 2021, which is in accordance with (IAW) Meadowood covenants Article III section 3.20 page 68. After interviews we voted on the hiring of our management company, and the vote passed by majority without a tie breaker being needed. The management company we hired provides one representative to accompany a Board member on all covenant's compliance inspections as well as reinspection's. Initial inspections give the resident plenty of time to correct any infractions, and the time given is based on the infraction. The minimum time given is 14 days for easily fixable things but can go up to 90 days or longer. We have at time granted extensions for residents based on communication of the situation, as many personal circumstances can differ. Reinspection's are conducted with one original person from the initial inspection and another Board member, this way before a fine is issued there have been at lease 3 people in agreeance that the violation is not corrected and a fine will be issued. In the case of levy large fines, our fine policy is very fair. First fine is $50, second is $100, and third is $150, and this is based on the same infraction. If a resident commits the same infraction corrected or not within 12 months a fine is automatically issued. The statements about notification. We maintain a very detailed resident, owner, renter, and property manager database to best disseminate all information not just infraction notices. First notices are sent via **** mail to pertinent addresses we have on file for residents residing in the neighborhood or not. It is very easy to say "I didn't get it" or "You never sent it" to put that person in an advantageous position to create an argument. Therefore, we are now sending all notices by **** and via email to all addresses we have on file. Reason for this change is unless sent certified **** there is no definitive delivery confirmation, but a sent email is a legal document admissible to court. The threat of a lien is not actually a threat, it is in the general information on all notices involving money that simply state possible consequences of non-payment. We do not place liens unless the residents account goes over $500, and that is very rare. In the case of **. ******. I told him I would do due diligence in investigating the situation and this was not satisfactory. He became completely rude and offensive to not only me but to a representative of our property management company as well. Professional courtesy goes a long way, and I will not allow type of treatment of someone under the Boards employment or and Board member like **. ****** conduct. I will if possible be attaching his colorful unprofessional emails for your review. The conclusion of this we have already resolved this with his property manager on 27 July at 10:46am and a confirmation email from **. ****** property manager was sent to us at 10:51am, I have attached that email communication as well. By policy stated above and IAW Meadowood covenants Exhibit C (iii)(A) page 56 there is no actual notification media stated, and as stated before therefore we are using emails as well now. I am sure his property manager notified him that day. With his prior behavior to not only myself to the tune of looking up my address and almost creating a threat situation, but to that of prior board members, neighbors, and representatives of the MW Board. **. ****** is just looking to create a slanderous or defamation of character situation and to waste the time of others for personal satisfaction when his "actual" issue was already resolved. Consumer Response /* (3000, 13, 2022/08/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Emails have been edited, and most importantly Payment has not been received! Business Response /* (4000, 15, 2022/08/17) */ For further clarity I would like to ask the complainant to address our responses based on his original complaint if they have actual evidence. He complained about many other things but simply wrote "emails have been edited, and most importantly Payment has not been received" I am not sure if this complainant knows but emails are legal documents and can be admissible to court. Once on the server they cannot be "edited" as they are saved to that server, digital access is available in court to verify what is saved on the server. The attached email traffic will show that the complaints resolution is in the works. If this complainant is centered on payment as previously stated it is being processed. If the complainant still feels there is validity in their other accusations, we expect detailed response that rebuts our previous reply. If the complainant cannot provide said rebuttal or previous accusations exemption being payment, we expect it admonished from any complaint validity. His payment has been sent **** tracking # **********************. We expect a statement of admonishment from the complainant for use of any personal names accused in the complaint unless the complainant can show validity beyond the shadow of doubt that the name used gave validity to their complaint. Any continued use of any personal name of any Meadowood Board of Directors by the complainant in this accusation or thus forth can and will possibly be considered slander and or defamation of character unless the complainant can provide proper legal standing evidence to dismiss previously said. Any further questions or information can be directed to our contact information. Consumer Response /* (2000, 18, 2022/08/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) According to rental property manager, the fraudulent fee of $170 has been returned. I want to thank the BBB for the support excellent service getting the hard earned money returned. Thank you all very, very much!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩