ComplaintsforCencom Multimedia Service
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Complaint Details
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Initial Complaint
01/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In accordance with my rental agreement, I have to pay for Cencom Multimedia service. Even if I were to obtain internet services from another company, I would still have to pay Cencom Multimedia. Because of this, it is financially responsible for me to utilize their service. I say this prior to my issue to express why I do not simply change services. I have had consistently slow internet, especially during peak hours, while utilizing the Cencom service. I pay for 100mbps and rarely if ever, get that. Every speed test typically returns around 60mpbs, and during times of notable disruption, it is not uncommon for me to have speeds of 30-40mbps (30% of what I pay for). At its worst I have had a speed of 8-10mbps. I have reached out to their office, of which someone very rarely answers the phone, on multiple occasions. For one week straight the lady answering the phone would tell me a technician would be out later in the day and would call me at that time. No technician ever showed up or contacted me. After multiple days I asked to speak to a manager, at which point the lady who answers the phone (not a technician) told me I would not be allowed to speak to anyone. After a week and a half of calling every day or multiple times a day, the lady who answers the phone reached out to her boss who told me of some "server issue upstream" causing the issue. To this date, approximately 1 month after this whole ordeal, I have not been contacted or had a technician reach out to me and my internet continues to be slower than what I am paying for.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.