ComplaintsforJoe Hudson's Collision Center

• Initial Complaint

  05/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Insurance company referred me to the business and after initial estimate they said they were willing to fix my rear bumber and change the damaged headlight out. A week after I dropped my car off an insurance adjuster called and said hey wanted to total my car out that Im paying for monthly. I declined and asked to pick my car up. They said they couldnt release my car until we called my insurance company. They released my car and said I would owe 108 dollars then the next day they said it was $111. When I picked my car up there was a tire light on that wasnt on before and now I cant get it to turn off after two mechanics looked at it. My insurance didnt go up and I dont understand why they charged me ****** to damage my car more.

• Initial Complaint

  04/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ** car was involved I'm a accident. I picked my car up due to its blowing warm air after driven. I emailed ****** and let him know. I dropped my car off on 3-11 called and left a message it was there. I never from them so I called back. I talked to Keyt9n he said my ac was working fine. I asked him to drive my car which he said he would. I never heard back so I called Friday he said it's working. I called Starefarm tge same week they called he never drove my car. He called the week of 3-+8 and said he drive my car and my Ac is not working. He called me ****** and said they can't firgue out how to fix my car. He told me I had to take my car to ******** and pay them ti diagnosis the problem and pay for it. I called Starefarm and they said this is incorrect. A rep from ********* would need to come out and meet with a rep. ** car is not fixed as of today March 31st. I paid my deductible and since I paid my deductible they don't care to fix my car. They replaced my condenser deduct overlap and oe sensor . This has taken to lon.

  Business response

  04/03/2024

  Long story short, State Farm dropped the ball on sending out the field adjuster. The vehicles air conditioner not working is not claim related and the customer is adamant that they want State Farm to deny the repair. We contacted State Farm and asked where they were in the process and they never dispatched anyone. We now have that process underway and the matter should be resolved quickly. 

• Initial Complaint

  01/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The insurance company that I was working through State Farm made me choose from a list of their autobody shops. I chose ******************* upon completion of my work. I drove my car away from the lot and it happened to be the Friday before Christmas leaving the lot I immediately knew something was definitely wrong with my car so I called them and said Im coming back because theres something very wrong to my surprise when I got there, they were not acknowledging a blatant sound and smell burning coming from my car. *** at the ********* location kept telling me it was normal wear and care wear and tear and I just needed brakes. I was like I know I need brakes. I need brakes before my accident. This is not the sound Again he said its just normal wear and tear and said he would call my insurance company so I said OK he came out and said the insurance company told me to take the car to the mechanic I was like why it just came from a mechanic and theres something wrong so I called the insurance company And was on the phone with my handler. He was in his office behind my back, telling the insurance company that it was just normal wear and tear when I got home. My son removed the tire because thats where the sound and smell was coming from and theres a whole complete bolt missing From the caliper, he also said there was no burning smell and the only smell he could smell in my car was that of animal as I have an elderly dog that has to go to the vet very often because he has heart failure. I didnt need that rude comment then to top it all off. The lady at the insurance company tells me to take it to ***** for a supplemental diagnostics , come to find out theres a broken engine mount that was never fixed and very obvious because the car vibrates like crazy now hes trying to say that that wasnt there, so Im stuck with a car thats basically worthless after bringing it to ******************* and having him manipulate the insurance company

  Business response

  01/12/2024

  Customer has submitted MULTIPLE reviews ******** our website, & comments on several ******** posts). The vehicle  is 10 years old & have 181K miles & has not been maintained well.
  
  Notes from Store manager 1/9/24
  The customer brought the vehicle to ****************** for a diagnosis. ****************** states that the brake pads, rotors, calipers,drive belt, and right side rubber motor mount need to be replaced. I am waiting for a call from ******************. I am currently investigating these anomalies that the customer is experiencing. I spoke with ***************************** regarding Southeastern *****s Diagnostic report of ****** Bushs vehicle, and they state that all that is being claimed is wear and tear. The customers vehicle is a 2013 ***** Civic with ******* miles on the odometer.State Farm called me regarding Southeastern *****s report, and they were asking if this could be accident related. I told State Farm Alias# VAFD4A that I would call ***************************** and ****************** regarding coverage of these anomalies. I am currently waiting for Southeastern *****s service advisor to give me a call to go over ****** Bushs diagnostic report. It will be up to State Farm if they want to cover ****** Bushs anomalies.  

  Note from Store manager 12/26
  *************** was treated with respect and open ears during the entire process of repairs and when the customer brought back their vehicle. The customer knew she had some issues with some mechanic applications. The customer brought the vehicle back to me that same afternoon that we delivered the vehicle. As soon as I was done taking care of another customers vehicle delivery, I gave *************** and her son my full attention to their issue they were having. Immediately, I have *************** take a seat in the office and her son and I go for a ride in their vehicle to identify a smell and sound. The vehicle itself has roaches, garbage, and cluttered belongings in the interior of the vehicle. ( the customer was told about the roaches while the vehicle was in production) The mechanics of the vehicle are sub-par and has numerous issues regarding vibrations and other anomalies. I explained to the customer and son that there could be an issue with the brakes, and I advised them to have it diagnosed, so if it is related to the loss, they could have it covered with the claim. I also stated to them that they know their vehicle better than I, so any anomaly that they are experiencing could be something related to the loss. I called State Farm and told them what was happening, and they backed me up regarding if their claims to these anomalies are part of the claim, then they could have them covered. I relayed the conversation I had with State Farm to the customer, and they were not wanting to listen to me. So, the customer called the insurance ********************** and they told them the same thing. I got permission from State Farm to give the customer back their Hertz rental so they can have a vehicle while they take to a mechanic to identify the issues they are having.The customer asked me if I could identify the smell they were having and I said back to them, I cannot smell the smoke smell because I can only smell the smell of dog. The customer got really upset regarding this statement which of course I apologized and told the customer that was not an insult to her or dog but an honest answer. I did not know she has issues with her pet. The paint and body repairs of the vehicle were completed at the store and suspension install/alignment was performed at *****************************. This experience that the customer had at my store is not a reflection of me or my staff on a daily basis. My store and I treat our customers with respect and honesty. 

• Initial Complaint

  09/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1- Approval was not obtained by customer to exceed expense incurred. 2- liability for expense was incorrectly communicated throughout and after to consumer. Statement stated zero liability. 3- Cost of repairs that were not completed were charged.

  Business response

  10/11/2023

  Per the Regional Director, *************************, the customer has been offered a settlement amount already.

• Initial Complaint

  11/30/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I dropped my car off on November the 9th with a promise that I would have my car back fixed no longer than 17 days. It is now November the 30 and I have just been told my car will not be done for another ************************* more money having to pay for a rental due to the lies I was told. If this was my business and I told a customer I would have something done by this date then thats what needs to be done. This is very unprofessional and I feel its bad business you say one date and it be a complete lie.

  Business response

  01/23/2023

  **************** did in fact drop his car off for repairs on 11/9.  Unfortunately, we ran into an issue with back ordered parts that were needed to complete his repair.  We did not receive a usable lamp until the end of December.  While this complaint was filed while the vehicle was still in our possession, we picked up ******************** rental bill when his rental coverage ran out.  It's an unfortunate situation due to supply chain issues, but **************** seemed to be satisfied with how we handled the situation when he picked up his vehicle.

• Initial Complaint

  08/24/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 8/19/2021 at 12PM a 2013 Dodge Challenger was dropped off at Joe Hudson Collison Center ****************** ********* TX XXXXX with rockford frosgate audio equipment installed. On 8/24/2021 at 4:30PM the car was picked up without any of this equipment present after inspection at the dealership without moving the vehicle. While under the care of this dealership electrical equipment has disappeared from my vehicle worth ~$1000.

  Business response

  09/24/2021

  Business Response /* (1000, 5, 2021/09/08) */ Upon delivery of the customers vehicle we were notified that a speaker box was missing from the trunk. Upon drop off we require customers to sign a work authorization stating that they have removed all valuables from the vehicle, which the customer did sign. We take necessary precautions to make sure all customer vehicles are protected to the best of our abilities while in our care. The repairs we performed were on the front of the vehicle which would not require us to have to open the trunk of the vehicle. Customer stated he had video of the speaker box in the vehicle at our facility, and our location manager stated if he had video with the speaker box in the vehicle at our facility he would take care of it. Customer then refused to provide the video and stated he was going to call the police. We waited for the police to show up to try and resolve and the customer ended up leaving and the police did not come out. This would be easy to resolve if customer would provide the video he claims to have. Consumer Response /* (3000, 7, 2021/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The manager of this location told me unless he can see the business or an employee in the background of my picture that it will not be sufficient proof and told me I was out of luck with the evidence I have. Police did show up after manager left the location. Additionally, you could not remove this speaker without unbolting the cable which this location decided to rip out. This falls outside of any signed agreement.

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