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ComplaintsforSmart Skin Med Spa & Salon
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On May 14, I went in for laser hair removal treatment and ended up with 2nd and 3rd degree burns. I am so miserable in pain for a month now and causing me to be off my job. She agreed to pay for everything and she did for first 2 weeks for burn supplies but when I send her my bills from doctor’s visits and wound care clinic and time missed work, she has been IGNORINg me and not standing up to her word.Business response
07/25/2022
******* fully refunded Mrs. ******** for her appointment cost and also paid for initial wound care items along with all of her medications.That is what the client requested, and ******* happily did all of that without seeing a doctor's note or any documentation regarding the situation.We are truly sorry that this happened, but we tried to rectify it the way Mrs. ******** initially requested.Mrs. ******** began harassing ******* via text and that is when her attorney advised her to cut off communication after taking care of the agreed upon refunds.The State Board of Cosmetology also advised ******* to stop giving her any money.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.