ComplaintsforSunshine Homes, Inc.

• Initial Complaint

  08/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased our new Sunshine home on November 11, 2022. The home was delivered on November 18, 2022. The employees of Sunshine did not show up to do the inside finishing until 12:56 pm on December 14. They did not show up until 1:30 pm on December 15th. They left on December 18th stating that one of the employees had to get back home because of his daughter's Quin ceria and stated that the work was not completed but that he would be back after the 2 week vacation the company takes at Christmas. Since then we have not heard a word nor has the work been completed. We submitted the list of repairs and damage within the 30 days allotted and still have never had the home completed. Both exterior doors do not seal nor lock, there is light all around to the outside causing huge power bills, two windows in the kitchen do not seal and one shows fingerprints in between the panes so it can't be cleaned and there is visible moisture inside the panes, multiple scratches in master bathtub and shower from the employees using them to clean their equipment, torn flooring from the machines, when it rains there is a constant stream of water coming from the vent hood onto the stove (this in no doubt has now caused water damage in the attic to the trusses and insulation), a video of this was taken and sent showing the water pouring out of the vent hood onto the stove, the pasta arm is unusable even after running over 150 gallons of water through it, we cannot install ceiling fans or lights in many rooms due to unfinished work, no moisture barrier around shower so water has gotten down between the shower and the wall which will now have to be repaired, multiple cabinets soft close do not work and are coming off the hinges, tiles in kitchen and master bath are cracked, etc. There has not been any communication from this company. We have contacted them multiple times over months and get nothing but broken promises. Attorney has been made aware of this situation and legal action will be next.

  Business response

  08/25/2023

  I do apologize for this happening and will follow up with a phone call to the customer today.

  I need the serial number of the home and other info to be sure we are getting this taken care of. 

  Again, we will get this handled asap.

   

  Thanks,

• Initial Complaint

  02/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We paid $212,000 for a sunshine home. When it was set up there were issues with the home. The contractor that works for sunshine signed and agreed these items need fixed and replaced. The home was delivered with the wrong furnace door. It needs a solid door to function properly. The rear door hinges were beat and bent trying to make the door fit and now need replacement. The rear storm door didn't fit and was destroyed trying to fit it and now needs replacement. Our original contact was *************************. He wouldn't do anything to fix the issue. Now we are trying to deal with *********************** who won't return our phone call or messages. This has been going on for months and we need our home finished. Both said they would get it fixed but neither have done it.

  Business response

  06/23/2023

  I am the new service manager here at Sunshine. I don't show any record under this name in our system. The gentlemen he mentioned that he was in contact with no longer works here in our department.

  I need the serial number of the home and if the home is actually under the name ********. I want to be sure that we are doing what we are supposed to under the warranty period of our homes.

  If I can get this information I can follow up and get a resolution.

   

   

  Thanks,

  *****************************

  Service Manager

  Customer response

  06/29/2023

  Complaints and issues for repairs were made when home was set up on October 7 2022. Now they have no record.

  Customer response

  06/29/2023

  Complaints and issues for repairs were made when home was set up on October 7 2022. Now they have no record.

• Initial Complaint

  07/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 4/23/21, I paid full price for a Sunshine home, through its dealer ******* Homes in Summerdale, AL. Many upgrades, including metal roof and elevated ceilings, were paid for. The home was delivered in October 2021. Because the dealer was unaware of Baldwin County, AL requirements, no permit was obtained prior to delivery, which led to a cease and desist from Baldwin County until I was able to obtain necessary permits. At the time of delivery, it was apparent that there were numerous issues with the home, including bowed walls, severely inadequate roofing materials and craftsmanship, an undersized AC unit, cracking, incorrect doors, paint issues, missing materials, and warped moulding, to name a few. In early March 2022, after a mobile home permit was issued, I submitted a lengthy punch list of items, including detailed photographs. I have been trying since that time to have Sunshine and ******* address these problems. While workers have come out a few times, it has been sporadic at best, with lots of finger pointing between ******* Homes and Sunshine, and with only a few punch items being fixed. No one from Sunshine has ever been in contact with me, with ******* claiming that Sunshine will not respond to their inquiries. After sitting for months with an undersized AC unit and inadequate roof, we noticed lots of mold growing throughout more than 1 month ago, and I immediately contacted *******. A ******* contractor said this is the result of the inadequate roof leaking for months and undersized AC. This NEW home already needs significant remediation, yet nothing has been done in the last month. We pleaded with ******* to get with Sunshine and get all these issues fixed. We have a fully paid for home that is unlivable, covered with dangerous mold, and Sunshine has done nothing to address the many issues, despite knowing about them for 6 months or more. We cannot live in our new home.

  Business response

  10/11/2023

  According to our records this complaint was addressed and completed on 10/27/22 by our in house service technician.

• Initial Complaint

  09/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought sunshine Home last fall from *********** in Springfield Mo, was set June 9, 2021..has had a leaky roof ever since. Dealer doesn't want to take responsibility of fixing. Had a roofer come look said it wasn't installed properly and not repairable just needs new roof. I spent too much money for my house to leak or to have to worry about the "repairs" leaking. So if part of the shingles were put on incorrectly from the factory I feel one or both should be responsible..complaint made on dealer as well.

  Business response

  10/14/2021

  I reached out to the customer 10/12/21. I spoke with her and have an appointment set for 10/19/21. I will send factory service to investigate her complaint.

  Customer response

  10/18/2021

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Received call 10/18/21 verifying time they would be at house on Tuesday 10/19..verified they would be looking at the roof and he knew nothing about the roof said he had a work list but roof wasnt on it.

  Customer response

  10/26/2021

  As of 10/26.. Nothing has been done...the repair guy that they sent from the factory only did inside work..never got on my roof. Still a crappy patched up roof on a brand new house....

  Business response

  11/16/2021

  I will be sending a serviceman back to the home owners to address the roof and replace her exterior storm doors the week of 11/29/21. I will try to attach the work we have already performed on this home. ******************************* Service Manger @ Sunshine Homes.

  Customer response

  12/02/2021

  Week of 11/29/21 is almost over ...(4:04pm on Thursday 12/2/21) and no sign of or phones calls from Sunshine Homes... Come on...

  Business response

  12/07/2021

  I had to bump the route forward until the week of 12/13/21 - 12/23/21. My men got tied up in ********* on storm damage. I will star the work order and put it to be done the first of the route. I apologize for the delay.

  Customer response

  12/26/2021

  They came and took pics of my roof on 12/7/21 said it looked like c*** and said was taking all back to factory, havent heard anything since.....

  Customer response

  01/11/2022

  Have not heard from Sunshine Homes since they came and took pics of roof mid December.

  Business response

  02/03/2022

  Business Response /* (1000, 8, 2021/10/14) */ I reached out to the customer 10/12/21. I spoke with her and have an appointment set for 10/19/21. I will send factory service to investigate her complaint. Consumer Response /* (3000, 10, 2021/10/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Received call 10/18/21 verifying time they would be at house on Tuesday 10/19..verified they would be looking at the roof and he knew nothing about the roof said he had a work list but roof wasn't on it. Consumer Response /* (3000, 15, 2021/10/26) */ As of 10/26.. Nothing has been done...the repair guy that they sent from the factory only did inside work..never got on my roof. Still a crappy patched up roof on a brand new house.... Business Response /* (12210, 24, 2021/11/16) */ I will be sending a serviceman back to the home owners to address the roof and replace her exterior storm doors the week of 11/29/21. I will try to attach the work we have already performed on this home. Consumer Response /* (3000, 29, 2021/12/02) */ Week of 11/29/21 is almost over ...(4:04pm on Thursday 12/2/21) and no sign of or phones calls from Sunshine Homes... Come on... Business Response /* (4000, 31, 2021/12/07) */ I had to bump the route forward until the week of 12/13/21 - 12/23/21. My men got tied up in Louisiana on storm damage. I will star the work order and put it to be done the first of the route. I apologize for the delay. Consumer Response /* (3000, 38, 2021/12/26) */ They came and took pics of my roof on 12/7/21 said it looked like crap and said was taking all back to factory, haven't heard anything since..... Consumer Response /* (3000, 43, 2022/01/11) */ Have not heard from Sunshine Homes since they came and took pics of roof mid December.

  Business response

  10/11/2023

  I have looked back into our old database and found an existing order that was not completed. We will reach out to the consumer and see if we can still resolve this issue.

  Customer response

  10/16/2023

   
  Complaint: 16999412
  
  I am rejecting this response because:

  No one from Sunshine homes has tried to reach out to me. My phone number is the same. 
  
  Sincerely,
  
  *********************

  Business response

  10/17/2023

  My coordinator for your area *********************** will call you today.

  I thought he had reached out to you already. 

  Customer response

  10/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩