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ComplaintsforSafford Trading Company
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Complaint Details
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Initial Complaint
04/24/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I placed an online order with Safford Equipment order # ****** on 04/22/24. Five (5) minutes prior to placing the order I had called the company and spoke to their shipping department to confirm that you had the chainsaw that I was ordering in stock and that it would ship upon receipt of my order. I placed the order within 5 minutes from talking with them.I recieved a confirmation email that order was received.Two (2) days later, I had not received tracking information so I called Safford Equipment. I was advise that the order had been rejected! I checked with my credit card company and confirmed that the credit card had been processed by Safford Equipment and was charged to my credit card. I contacted ****, shipping manager for Safford Equipment. She stated that the credit card company had rejected my credit card. I advised her that the charge had cleared my credit card and that I have had no issues with this credit card. I have a zero balance on the card as I pay it off every month and have a $10,000 credit limit. The invoice amount was $520. No other expanation was given. I am filing this complaint to voice my disgust on how this company has treated this sale.Initial Complaint
12/29/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
see attached
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.