![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAlabama Powersports
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/22/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On the date of 5/31/2022 my four ******* was put in the shop to be fixed. I spent ******** to have it fix then received a phone call for more work to be done so I said ok and paid another 1000$ leaving a balance of 1500$ when I returned to pick up my belongings it had been stolen while in their care and they had no resolution for the incident that occurred I have court on the 6th of December 2022 and tried to hire a lawyer the referred me to BBBInitial Complaint
10/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my zero turn to Alabama PowerSports about two months ago. I had some spindles going bad on it. I was told that it was covered under warranty. I also gave them some new blades to put on the mower (I had issues with the spindles). I was told that they were waiting on parts after calling numerous times checking for progress. No one told me that the spindles wasn';t covered under warranty. They want to charge me $365.00 in order to get the lawn mower. A good business practice would have been to call me to see if I wanted them to proceed with expensive repairs. I am not going to cut my grass anymore this year. They have had it for two months. After talking to the sales lady, I was told that they just fix things without calling and asking to proceed.. My zero turn was kept for two months. I told them to just take the new parts off and give my lawn mower back but was told that the old parts were discarded. I don't mind paying for repairs, but I would like to receive some type of credit.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.