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            • UPS Store

              30941 Mill Ln Ste G Spanish Fort, AL 36527-5457

            Business ProfileUPS Store

            Mailing Services

            Contact Information

            30941 Mill Ln Ste G

            Spanish Fort, AL 36527-5457

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            (251) 625-8536

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            Business Details

            Location of This Business
            30941 Mill Ln Ste G, Spanish Fort, AL 36527-5457
            BBB File Opened:
            2/9/2022
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            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            02/08/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            2/8/2022 I read on the window of UPS store in Spanish Fort that they ship USPS mail. There is currently no post office in Spanish Fort. I asked the attendant to mail my box as cheap as possible. She quoted me $24.00 to ship it. I asked if that was the USPS price and she said "no that the USPS price would be even more that the UPS price". I declined to ship my package with them and drove to the post office in ******, AL. Standard shipping was $9. I splurged and paid $11 for priority. I went to the UPS Store and spoke to the manager. He asked to see my receipt. I showed him and his response was the UPS store charges a convenience fee. When I questioned the triple price convenience fee he had no response. I think this is at best bad business. The attendant should be bound to tell me the USPS price and then tell me the convenience fee. Let the consumer decide if they want to drive to the post office or pay the fee.
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            BBB Serving Central & South Alabama

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