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ComplaintsforChandler Mountain Propane
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Complaint Details
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Initial Complaint
02/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
am a disabled vet living in ****** county. We heat and cook with propane, our supplier is Chandler Mountain Propane in Steele Alabama. We ordered our propane almost 1 month ago when our tank was at 20%, when I first called them our tank was at 30% which is the level they always told us to call at. They told me to call at 20% this time around. After I called them I would call back and see when they would get here. Our tank is now at 0%. They are no longer answering their phones and have them forwarded to their parent company United Propane Gas out of Kentucky.Business response
03/14/2022
Business Response /* (1000, 7, 2022/02/23) */ February 23, 2022 Better Business Bureau, Inc. (Central and South Alabama) Phone: (XXX)XXX-XXXX Fax: Email: ********@csal.bbb.org Re: ***** ******* ****************** ******, AL. XXXXX Complaint # XXXXXXXX Dear Mr. ********, United Propane Gas (UPG) and Mr. ******* have reached an agreement, and at this time UPG considers the matter closed. Sincerely, ************ Customer Service United Propane Gas Office: (XXX) XXX-XXXX Email: ****************@upgas.com
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.