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ComplaintsforTD's Fine Furniture Outlet
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/26/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Purchased furniture and the five year extended warranty. When reporting issue to warranty company they told us that it was company issue for first year. So we reached out to company amd was told that the only wat to get service was us to drag the furniture back to store which is 2 hours away. So what was point of buying a warranty if we cannot get serviceBusiness response
11/01/2021
Business Response /* (1000, 5, 2021/10/30) */ The recliner is covered under the manufacturer's warranty. The manufacturer does not cover delivery charges. We have ordered the parts to repair the recliner. When the parts arrive TD's will have the recliner picked up to be repaired. The customer has agreed to pick the recliner up at the store after it has been repaired. Consumer Response /* (2000, 7, 2021/11/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) It the best I could get from them. Even though I believe that should pickup and return chair when fixed. As long as they live up to this proposal and handle timely I will be gine
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.