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          Tony Serra Ford, Inc. has 1 locations, listed below.

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            Business ProfileTony Serra Ford, Inc.

            New Car Dealers
            BBB accredited business

            Contact Information

            40863 US Highway 280

            Sylacauga, AL 35150-6837

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            Email this Business
            (888) 867-5259

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/10/2018

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Based on information provided, this company offers new and used automobiles, service and replacement parts.

            Business Details

            Location of This Business
            40863 US Highway 280, Sylacauga, AL 35150-6837
            Email this Business
            BBB File Opened:
            6/15/2000
            Years in Business:
            25
            Business Started:
            4/1/1999
            Business Started Locally:
            4/1/1999
            Business Incorporated:
            4/1/1999
            Accredited Since:
            9/10/2018
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 61-05079-20 for this business, issued by Alabama Department of Revenue

            These agencies may include:

            Alabama Department of Revenue

            50 N Ripley St

            Montgomery AL 36130

            (334) 242-1170

            https://www.revenue.alabama.gov/division/motor-vehicle/

            Type of Entity:
            Corporation
            Business Management
            • Don Wood, Executive Manager
            • Rebecca McKinnon, Controller
            • Mrs. Tina Joyner, HR/Compliance Manager
            Contact Information

            Principal

            • Don Wood, Executive Manager

            Customer Contact

            • Don Wood, Executive Manager
            • Mrs. Tina Joyner, HR/Compliance Manager
            Additional Contact Information

            Fax Numbers

            • (256) 761-2305
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/02/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I had a recall on my 2015 Ford Escape. The part broke Nov 12, 2022 while I was waiting for notification that dealership had the part. Being a weekend, I had to have the car towed to my house. On Nov 15, 2022 I had my car then towed to the dealership for the repair. They explained that the recall would cover the towing. They would let me know when I could pick my check up. Leading me to believe that they do the reimbursement. Then I find out it has to go through warranty and that lady was out of the office. Then I called a few days later and service manager told me that they didn't send the the towing request. They then resubmitted it. I called Ford Motor Company about this issue. They can't track the reimbursements. I called dealership this morning. Dec 2, 2022. Service manager said that Ford had left the reimbursement off the claim so they submitted it again. I have receive no phone calls from the dealership concerning the status of anything. I am getting the run around from this dealership. They will tell you anything to get you out of the building or off the phone. I had my first issue with them about a year ago concerning another warranty issue. They make me sorry I bought a Ford.
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            chris h

            05/19/2022

            I ordered a truck from these guys July. Truck Arrived in May (to be fair, they could not help the delay, that was on Ford). We agreed on a price at the time the order was made (I have it in WRITING). When the truck arrived, after me waiting 10 months, they JACKED the price up $*****, to the FULL STICKER PRICE, take it or leave it. ALL this is in writing. They used me to get the truck ordered and then priced it at Sticker because of the shortage. They say they will match in dealer's price in writing when they will not even honor their OWN price in writing. They took advantage of me and *****. I am headed to see the GM tomorrow and will edit this review if by chance they make it right. Otherwise I am headed to the BBB and AG's office of consumer affairs (after I post this on every review I can find. If you doubt this, email me at chrishouseathotmail.com and I will provide the documents/

            Local BBB

            BBB Serving Central & South Alabama

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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