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Find a Location

Hansen Super Techs has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Hansen Super Techs

      3833 Abigail Dr Theodore, AL 36582-5248

      BBB Accredited Business
    • Hansen Super Techs

      5821 Rangeline Rd Ste 107 Theodore, AL 36582-5208

      BBB Accredited Business

    Business ProfileforHansen Super Techs

    Commercial Air Conditioning Contractors
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    18 complaints closed in last 3 years

    12 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/24/2023

    Years in Business: 24

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Hansen Super Techs has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Hansen Super Techs

        3833 Abigail Dr Theodore, AL 36582-5248

        BBB Accredited Business
      • Hansen Super Techs

        5821 Rangeline Rd Ste 107 Theodore, AL 36582-5208

        BBB Accredited Business
      Location of This Business
      3833 Abigail Dr, Theodore, AL 36582-5248
      BBB File Opened:
      2/16/2012
      Years in Business:
      24
      Business Started:
      4/1/2000
      Business Started Locally:
      4/1/2000
      Date of New Ownership:
      8/21/2021
      Business Incorporated:
      11/4/2020
      Accredited Since:
      2/24/2023
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of HVAC 22132/REFRIG 53505 for this business, issued by State of Alabama Board of Heating, Air Conditioning and Refrigeration Contractors. The expiration date of this license is 12/31/2024.

      These agencies may include:

      State of Alabama Board of Heating, Air Conditioning and Refrigeration Contractors

      100 N Union St, Suite 986

      Montgomery AL 36104

      (334) 242-5550

      https://hacr.alabama.gov

      BBB records show a license number of 00919 for this business, issued by Alabama Electrical Contractors Board. The expiration date of this license is 12/30/2024.

      These agencies may include:

      Alabama Electrical Contractors Board

      2777 Zelda Rd

      Montgomery AL 36106

      (334) 420-7232

      https://aecb.state.al.us/Default.aspx

      BBB records show a license number of MP-4128 for this business, issued by State of Alabama Plumbers & Gas Fitters Examining Board. The expiration date of this license is 12/31/2024.

      These agencies may include:

      State of Alabama Plumbers & Gas Fitters Examining Board

      216 Aquarius Dr STE 319

      Homewood AL 35209

      (205) 945-4857

      https://pgfb.alabama.gov

      BBB records show a license number of MG-2057 for this business, issued by State of Alabama Plumbers & Gas Fitters Examining Board. The expiration date of this license is 12/31/2024.

      These agencies may include:

      State of Alabama Plumbers & Gas Fitters Examining Board

      216 Aquarius Dr STE 319

      Homewood AL 35209

      (205) 945-4857

      https://pgfb.alabama.gov

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Hansen Air Pros LLC
      Business Management
      • Brianna McAdory, General Manager
      • Ms. Krystle Cunningham, National NPC & Compliance
      • Kristen Rosson, Office Manager
      • Erin Cooper
      Contact Information

      Customer Contact

      • Brianna McAdory, General Manager
      • Ms. Krystle Cunningham, National NPC & Compliance
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      18 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/06/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      We had brand new unit put in June 22nd 2023 .Every 4th day after that they were back at our home with one issue after another freon leaks ,A frame replaced ,main line leaking ,i have all info to much send to Finally October 2023 after they couldnt get outside unit together they replaced it ? November 2023 fan was knocking outside they replaced it .Now we are in May of 2024 ********** again replacing A frame ,they took fan off to chk for freon leak now its we have issues with that .Its just been awful over 20 service techs in our home ? Yes they have made system run but I dont feel its a new system after all the welding and doctoring they have done .I shouldnt have to call for repairs at all if its a new system .They never gave us a discount for this or anything ,I do not want another summer like last year calling every 4 days .I do have copies of all work done on this new system .I am lost for words .
      Read More

      Customer Reviews

      7 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mohamed H

      1 star

      06/11/2024

      Dishonest Company Attempting to Scam Customers On Friday, June 7, 2024, my AC stopped working, so I called this company, trusting their 4.8 ****** review rating. They charged me $50 upfront to come and diagnose the problem. However, the technician barely inspected the indoor and outdoor units before claiming that both needed to be replaced at a staggering cost of $13,500.I was almost duped into agreeing, but thankfully, my neighbor warned me that this company has a reputation for scamming people. I immediately sent the technician away and sought a second opinion. The new technician discovered that the outdoor unit was in excellent condition and the indoor unit only required a new motor. I had the motor replaced for just $700, and my AC has been running flawlessly since.This company is a complete scam, preying on unsuspecting customers with dishonest tactics. They are not just providing bad service; they are attempting to exploit people for huge sums of money. Their license should be revoked, and both the technician and his boss should face legal consequences. It's appalling that such unethical businesses exist. Do yourself a favor and avoid this company at all costs if you want honest and reliable service.

      Local BBB

      BBB Serving Central & South Alabama

      BBB Reports On

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