Business ProfileforGarage Force

Complaint Summary: On May 25 2021, I paid Invoice 2368 for $1,375 to Shane Knapp of Garage Force Birmingham AL to install the Metallic Floor System on my back patio floor with Satisfaction Guaranteed and a Residential Lifetime Warranty. 1 year after installation, my patio floor began to peel, crack, and discolor for unknown reasons. From August 2022 to March 2023, I attempted to have Shane come over to assess the issues and schedule a date to fix the floor. My attempts were unsuccessful because Shane was unresponsive. From April 2023 to Oct 2023, Shane made multiple attempts to fix the patio floor, but the attempts were unsuccessful. It became clear that my patio floor was now compromised and I decided it was best to request a refund and move on from Shane and Garage Force. Shane agreed and accepted my decision. On October 10 2023, I officially requested a refund for Invoice 2368 for $1,375 and for Shane to return my patio floor to its original state. Since requesting the refund, Shane has completely ignored me. He will not respond to any attempted contacts regarding my refund request or returning my patio floor to its original state. On October 23 2023, I was able to speak with “Matt” at the Corporate Office on the phone regarding my refund request. Since then, he has also ignored me. As of today, January 22 2024, I have still not heard from Shane and have still not received my refund of $1,375. This has been the worst customer experience I have ever had. The lack of communication from Shane and Garage Force and their avoidance to issue my refund of $1,375 is completely unacceptable. I am hoping the BBB can reach Shane Knapp of Birmingham AL Garage Force or someone at the Corporate Office for Garage Force of La Crosse WI to issue my refund and finally resolve this matter.