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Find a Location

Kemp's Kitchen has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Kemp's Kitchen

      111 S Chalkville Rd Trussville, AL 35173-1407

    • Kemp's Kitchen

      PO Box 426 Trussville, AL 35173-0426

    Business ProfileforKemp's Kitchen

    Restaurants
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Kemp's Kitchen has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Kemp's Kitchen

        111 S Chalkville Rd Trussville, AL 35173-1407

      • Kemp's Kitchen

        PO Box 426 Trussville, AL 35173-0426

      Location of This Business
      111 S Chalkville Rd, Trussville, AL 35173-1407
      BBB File Opened:
      8/20/2018
      Years in Business:
      6
      Business Started:
      10/1/2017
      Business Management
      • Mr. Brian Kemp, General Manager
      Contact Information

      Principal

      • Mr. Brian Kemp, General Manager

      Customer Contact

      • Mr. Brian Kemp, General Manager

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/24/2022

      Complaint Type:
      Billing Issues
      Status:
      Unanswered
      I have attached a letter. This was sent to Kemps Kitchen on December 1st, 2021. Almost a month after the incident of Nov 6th, 2021 which was my wedding. I have not received anything back from Kemps Kitchen, the letter details everything they did incorrectly. I do not understand what else we can do other than leaving reviews on their Facebook and social media. This company did not deliver what was promised to us for our big day. I just hope they can be held accountable.

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Amanda R

      1 star

      06/26/2023

      WORST SERVICE I HAVE EVER EXPERIENCED. I was told they didn't have what we ordered, so on the spot on the phone with the Dasher, I politely accepted this and had to quickly decide on a whole different meal and sides for both of us, which I did with no problems. My Dasher will confirm this when I speak to upper management about this incident. An hour later when it got here, almost everything was wrong. Also, no salad dressing, sauces, or even the gravy for the country fried steaks I had to change it to OR the cobblers I paid for were given to us at all. When I called, the immature "manager" I tried to explain all of this to snapped at me and said "If you're just going to complain we will end this right now" right before he hung up on me, which he did like an angry man-child 3 times when I tried to discuss what all was wrong and what I should do. HUNG UP ON ME. Don't give this place and if your money until the psychotic manager is fired, or you will probably be his next customer treated like garbage.

      Local BBB

      BBB Serving Central & South Alabama

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