![](https://m.bbb.org/prod/ProfileImages/b28c2d68-fe6e-42ea-b6f7-6cf58d3bedce.jpeg?tx=w_150)
ComplaintsforBarkley Buick GMC Cadillac, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/02/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I took my car in for a service appointment on Monday, November 29, 21. I did not receive a call updating me of the status, so I called to check the status. I was informed that a part had been ordered, and would arrive in three days. I was informed that parts had already been removed from my car, and prepped for the arrival of the part. My car is under warranty, however; I was not given a replacement to drive ,or told that I qualified to receive a rental car until my repairs was complete. On Wednesday, December 1, I went by to check on my vehicle again, and was meet with a nasty response from **** **** concerning me coming by the dealership. Again, I was not updated concerning the vehicle's status. I spoke with *** ******, Shop Manager about ****'s " Unprofessional attitude". I also mentioned how inconvenient it was to be without my vehicle, and asked if I qualified for a replacement car under my warranty/ extended warranty terms. *** ****** told me that I qualified, but they "didn't have any cars available" . *** stated that I could only qualify for a "GMC" model car. I contacted my warranty company and they said the car didn't have to be a GMC model. The Warranty Company stated they were prepared to get a replacement (rental) if Mr.****** would send them a claim form. *** ****** called back and asked if I would like to have my car assembled back together and just drive it until the part came? I agreed to get my car back, because *** said it could be Friday, December 3, or Monday ,December 6th before the part arrived. I am due to pick my car up tomorrow,December 2 after it's reassembled. I want reimbursement for Monday through Thursday for being without transportation.Business response
03/07/2022
Business Response /* (1000, 9, 2022/02/16) */ WE have been in contact Mr. *******, there has been reimbursement for rental or lack there of. We have also reached out to Mr. ******* in effort to exceed his expectation. This matter **** be resolved in a positive manner for our customer. Consumer Response /* (2000, 11, 2022/02/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) I meet with the General Manager and General Sales Manager of this Business, and we were able to resolve this matter to my satisfaction.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.