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Find a Location

BMW of Tuscaloosa has 1 locations, listed below.

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    Business ProfileforBMW of Tuscaloosa

    New Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    3537 Skyland Blvd E, Tuscaloosa, AL 35405-4557
    BBB File Opened:
    8/4/2017
    Years in Business:
    7
    Business Started:
    12/16/2016
    Business Started Locally:
    12/16/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 630514717 for this business, issued by Alabama Department of Revenue

    These agencies may include:

    Alabama Department of Revenue

    50 N Ripley St

    Montgomery AL 36130

    (334) 242-1170

    https://revenue.alabama.gov/index.cfm

    Business Management
    • Mr. Clay Carlock, Owner
    • Mr. Tracy Carlock, General Manager
    • Mr. Jason Hofius, General Sales Manager
    • Mr. Westley Jones, Service Manager
    • Mr. George Sarkis, General Manager
    • Jesse Colburn, Service Manager
    Contact Information

    Principal

    • Mr. George Sarkis, General Manager

    Customer Contact

    • Mr. Clay Carlock, Owner
    • Mr. Tracy Carlock, General Manager
    • Mr. Jason Hofius, General Sales Manager
    • Mr. Westley Jones, Service Manager
    • Mr. George Sarkis, General Manager
    • Jesse Colburn, Service Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/28/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    December 27th is when I sent my vehicle to the dealership. I was told there was no problem. I went to get my vehicle on Jan 3rd. There was definitely a problem. I left my vehicle at the dealership after discovering that it in fact had a leak. After being told, I need a water pump and Turbo Coolant hoses, I authorize the repair. I paid the amount of $2,778.86 and was told that my car is fixed and that I have no leaks. I get in my vehicle and refill coolant is on. The service advisor told me that it does that sometimes because of bubbles. He put water in the car and sent me on my way and assured me that my car is fixed. I get home and my car alerts me that I need a coolant refill. Now, I am worried because this is dangerous for my car. I contact *** and they let me bring it back. After leaving it with them for a day, It is determined that I can get a leak fixed for $3,100.00. Keep in mind, this is a vehicle that supposedly has no leaks, because I just paid 2700 to stop the leaks. How can I pay 2700 to stop the leaks, be assured there are no leaks, pick the car up and be alerted of the same issue , be told I am good to go and then now I need to pay 3100 to stop the same leaks the I complained about and paid 2700 for? On top of that. I literally can not drive my car more than 14 miles without needing to refill coolant. My car is in the absolute same condition that it was in when I had it towed to the dealership. My car is unusable and I am out of ******* for some work that I did not need. How is this even possible? I have the entire text conversation with the dealership and I need something done. I am not paying another $3,100 to receive the same guarantee that I received after paying 2700 dollars. This bothers me. Something isn't right and I feel that I have been screwed over. I can only drive my car 14 miles at a time. 14 miles. 14 miles 14 miles. This is unacceptable. I don't appreciate being treated this way.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Serving Central & South Alabama

    BBB Reports On

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