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Complaint Details
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Initial Complaint
08/29/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Brought in my Hyundai Sonata with lawsuit warranty. Manager admits that Hyundai should replace the engine but refuses to. They are billing me for installing parts. The engine does not run. It is known by the dealership that Hyundai corporate is s******* me but the manager doesnt have the power to force headquarters to replace the engine as per the lawsuit requirements. I lose the car out of the deal too unless I am willing to pay thousands to regain my broken car. So disgusted by Hyundais corruption.
Business response
09/12/2024
In order for Tuscaloosa Hyundai to submit an engine prior approval request we have to have a current registration from the customer. We have contacted the customer for this document and the pne we received is not legible. We have to have this document in a legible format to submit to Hyundai Motor America with the prior approval on behalf of the customer. We have not heard back from the customer, but we need a legible copy of registration to submit.Initial Complaint
12/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I reached out to Hyundai Oct 6th after my accident. My car has been paid off since June and I never received a title since paying off my Hyundai Elantra. My progressive rep. And I have both reached out to them about this issue. 1st Time they said it had been sent in Aug. and that I would need to make a request for progressive to receive this info. So we went through the steps and was told 5-10 business after those days ended we reached out again and was told that it wasn’t sent because my address wasn’t correct. The new person we spoke with gave us the run around he said it was sent then said it hadn’t been sent left us on a 5 min hold and ask for my address again which I gave them once again . They told us that it would be another 5-7 business days, once again those days had past and we reached out again and was told the same thing that it had been sent and yet I still haven’t received anything. I keep receiving the emails saying my request has been processed and that my title is on the way but when ever I check my mailbox no title is found . This has gone on for months and I’ve been without a vehicle since Oct! And yet my title should have come 12/13 and here it is 12/19 and o still haven’t heard from Hyundai or received my title. This has gone on long enough. And I was told that your company could help resolve my issue.Business response
12/20/2022
I have spoken to this customer. The problem is with ******* ***** *******, not Tuscaloosa Hyundai. I have reached out to ******* ***** ******* to see if they have received request from the customer and I am waiting to hear back.
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Get a QuoteCustomer Complaints Summary
8 total complaints in the last 3 years.
4 complaints closed in the last 12 months.