ComplaintsforThe Tuscaloosa News
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Complaint Details
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Initial Complaint
03/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In 3 years of subscribing to this paper, I have CONSISTENTLY had non-deliveries, excessively late deliveries, and now double deliveries. It seems as if the main purpose of a newspaper is delivering that paper, which this company has not done in over three years.Business response
04/04/2022
Business Response /* (1000, 5, 2022/03/07) */ We will freely admit that Mr. ******** has experienced some delivery service issues. We are working diligently to resolve those issues as best we can. We have experienced several changes with delivery personnel, press problems that cause the newspapers to be delivered late as well as occasional delays caused be severe weather. Each time Mr. ******** calls to report a delivery problem whether it is for a missed paper or a late paper, his subscription account is automatically credited for that day's paper and the expiration date on his account is pushed forward one day for each registered call. Consumer Response /* (3000, 7, 2022/03/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) In addition to the above issues, I just spent ONE HOUR on hold trying to get through to speak with a representative.Initial Complaint
01/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
On November the 8th, 2021 my electronic newspaper subscription renewed itself for the amount of $44.99. I called the next day to cancel my subscription and ask for a refund. I was told they did not offer refunds for the electronic version of the paper. I was never given a notice that the subscription was about to renew. I see no difference between canceling an electronic subscription verses a hardcopy since both products are delivered over the course of the year in unison. I'm respectfully asking that a refund be granted. Sincerely, ***** *******Business response
03/04/2022
Business Response /* (1000, 7, 2022/02/08) */ I have submitted a request into our billing system to refund $44.99 to Mr. *******. The disclaimer provided to all digital subscribers states that all digital subscriptions automatically renew each year. Consumer Response /* (2000, 9, 2022/02/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) This could have easily been handled without involving the Better Business Bureau. People have very busy lives and don't always realize a subscription is about to renew. I've never had a business not offered to refund my money. As a matter of fact most will say you can cancel at any time. The fact that the Tuscaloosa News was adamant about not run refunding my money over the phone causes me not to want to subscribe in the future. This is not a very good business practice. I do accept their offer of a refund which is all I wanted to start with.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.