ComplaintsforSealy Management Company, Inc.

• Initial Complaint

  01/16/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am a resident at ******************. Currently, there are common areas, which need to be investigated due to the outlets not allowing charging to phones and other devices. In fact, there many times that parties are allowed and nothing out of the ordinary happens. When I enter to read a book for only a couple hours, the front common area, with the coffee maker does not have correct charging. This also happened with the room next to the pool. It shows that there is a lack of customer service to address these shortcomings.

  Business response

  01/17/2023

  ******************** -

  We are extremely sorry to hear of your dismay at the availability of charging stations in the common areas.  We will certainly make it a priority to have these outlets investigated so that in the future you will be able to charge your devices while enjoying the facilities.  If you experience further issues, please contact me at ************.

  Sincerely,

  *****************************, ********** ***************************************

  Customer response

  01/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer response

  11/20/2023

  I am tenant of ******************. My apartment is 315. Currently, the ****** ********** of Corrections is recruiting me to be a correctional officer, which is full law enforcement. The agency is moving me to be part of a correctional facility, which will make maintaining any contact with my apartment impossible, upon acceptance of the job offer. Currently, I am wishing to amicably terminate the lease upon a full job offer. I am willing to pay for all basic cleaning, by providing funds toward the project. I am also willing to pay an additional two months rent, after termination upon acceptance of job offer, in order for the apartment complete transition to another tenant. I am trying to meet the the company half way, but the apartment complex manager is not allowing this. As such, I am requesting CEO intervention. ***Rent is over **** per month***

  Contact by the business; Termination of Lease Agreement

  Business response

  12/06/2023

  Thank you for taking the time to reach out to us, regarding the early termination of your lease agreement. We understand you will be moving out of state, for a new job. You are responsible for the terms of your lease agreement, as the lease does not provide for early lease termination fees. With your permission, we will try to re-lease your apartment. If we can secure a qualified applicant to lease your apartment, you would only be responsible for the rent until the day they take occupancy of the apartment.
  
  Please contact me at your earliest convenience, so that we may discuss your situation and how we may work together to resolve this matter.

  ***************************, Regional Manager

  ******************************************************

  Customer response

  12/06/2023

   
  Complaint: 18814805
  
  I am rejecting this response because: I am offering to meet half way and pay two months of rent, and pay for the cleaning of the apartment, once a finalized job offer is given. As such, I am turning down the company's response.
  
  Sincerely,
  
  ***************************

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