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Complaint Details
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Initial Complaint
12/22/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I purchased a 2011 buick regal from west Alabama wholesale. It started losing power and shut down. Took car to them. Said problem was taken care of. Started using oil. Took back. They said engine was burning oil. Gave car back said put part on to drive bring back in a week but only drove one day. Got to work this morning checked oil. No oil in car. Just would like my car fixed or given another. I know there is a lemon law. But finically can not afford attorneyBusiness response
01/25/2024
**************** brought the car into the repair shop around the end of October, our ****************** has made every attempt to address his concerns at the expense of the dealership. Each time **************** had to leave the vehicle for repairs, he has been provided a loaner car. We have made every effort to repair his vehicle to his satisfaction. As with any repair shop, sometimes it is difficult for the problem to be fully diagnosed until the vehicle is driven and tested for a significant amount of time. We currently have his vehicle in the service department, we anticipate the problem to be completely resolved soon. We have made the good faith effort to provide him with a loaner vehicle which is not required by us.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.