Business ProfileforGreenway Hyundai of the Shoals

For several months I have been taking my vehicle to "Hyundai of the Shoals" expressing an issue that my motor was shaking. Every time the car was brought to the dealership the service department stated "The issue could not be detected". I expressed a suspicion that my vehicles motor mount was broken but was advised that there wasn't an issue with the motor mount. In all visits, where the issue was not identified my car was under the ****** mile bumper-to-bumper warranty. Two months ago I brought the car in and the issue was identified on the vehicle and it was indeed the motor mount.After receiving the diagnosis, I was presented with a cost estimate and was told my car had exceeded the bumper-to-bumper manufacturing warranty & that it would not be covered. When explaining that this issue had been brought to the service department on a previous visit I was told the dealership would put in a " ****************** request to Hyundai and was assured that the vehicle repair and labor would be covered. The service department manager contacted me stating that Hyundai only approved 80% under the "Good Will" request and that I would have to contact Hyundai for the perusal of 100%. ****************** manager stated," he was unsure why it wasn't 100% covered and he just knew it would be". So I contacted Hyundai and filed a case just for them to contact me back and forth for two months with little to no updates just for them to tell me that I should accept the dealership's offer, that no better offer could be offered, and that there was nothing else to be done. I am extremely upset!! Had the issue been addressed when brought to the attention of the dealership the issue would have been under warranty and covered. The dealership waited for my warranty to run out just for Hyundai and the dealership to bounce the blame for misdiagnosis and negligence without proper resolution. I only wanted the same issue that I brought to there attention moths ago to be fixed.