ComplaintsforGreenway Hyundai of the Shoals
New Car Dealers
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Complaint Details
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Initial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
For several months I have been taking my vehicle to "Hyundai of the Shoals" expressing an issue that my motor was shaking. Every time the car was brought to the dealership the service department stated "The issue could not be detected". I expressed a suspicion that my vehicles motor mount was broken but was advised that there wasn't an issue with the motor mount. In all visits, where the issue was not identified my car was under the ****** mile bumper-to-bumper warranty. Two months ago I brought the car in and the issue was identified on the vehicle and it was indeed the motor mount.After receiving the diagnosis, I was presented with a cost estimate and was told my car had exceeded the bumper-to-bumper manufacturing warranty & that it would not be covered. When explaining that this issue had been brought to the service department on a previous visit I was told the dealership would put in a " ****************** request to Hyundai and was assured that the vehicle repair and labor would be covered. The service department manager contacted me stating that Hyundai only approved 80% under the "Good Will" request and that I would have to contact Hyundai for the perusal of 100%. ****************** manager stated," he was unsure why it wasn't 100% covered and he just knew it would be". So I contacted Hyundai and filed a case just for them to contact me back and forth for two months with little to no updates just for them to tell me that I should accept the dealership's offer, that no better offer could be offered, and that there was nothing else to be done. I am extremely upset!! Had the issue been addressed when brought to the attention of the dealership the issue would have been under warranty and covered. The dealership waited for my warranty to run out just for Hyundai and the dealership to bounce the blame for misdiagnosis and negligence without proper resolution. I only wanted the same issue that I brought to there attention moths ago to be fixed.Initial Complaint
11/14/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased a new vehicle from here they talked me into getting a extended warranty I did not want with Assurant I have read over all of my paper work and it does not say anywhere I could not cancel the policy if I decided that I didn&#**;t want it after reading the policy and see it doesn&#**;t cove much I have called H3235313134323133****H and asked for my money back I have spoke with the 3 times now and they keep telling my I can not cancel the the policy. I would like to get my money back and I have asked I have looked on the Assurant web page and it tills me the dealership has to cancel the policy long story short I want my money back full refund on the policy since it hasn&#**;t even been 30 daysInitial Complaint
08/18/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This is the info furnished in Hyundai in a customer survey,I bought vehicle on 8/10/23. The mileage was 25 another22 miles ** form Furnished by *************************. Vehicle had a dent and we could pick up Tomorrow. Then Got a call saying the guy that repairs dents will not be in until Tuesday.08/15/23. Received no word and called at 3PM to check status, Received call back at 3:50 Pm that car was ready to pick up. Upon arrival found valve stem covers missing. **** still in plastic. cargo cover missing, both salesmen could not find spare tire, asked and answered if all updates were applied, answered that the were but on 16 Aug 3 hours were taken to apply, Vehicle was not ready for customer pickup. Found no liquid in Windshield Washer. Upon arrival at vehicle registration, there were 316 miles on vehicle. How did my vehicle go from 26 miles to a used car in 5 days. Talked with ***** on 8/17 and asked why. He said it was a transfer vehicle and the offer quote that we agreed had a disclaimer at the bottom and when my wife test drove she should have noticed the actual milage. I did not see the registration and notice the difference until I got home from County Registrar. BUYER BEWARE!! A bunch of incompetent Bafons and LYERS. This is FRAUD, but my wife likes the car.Customer response
08/28/2023
I have not heard from the dealer nor their parent company.. How could my vehicle show 26 miles by the sales manager and 5 days later show 316 for registration. Legal and Ethical are not mutually exclusive.Initial Complaint
05/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April 20 2023 I had to have my car towed to Greenway H3131**36383332373137H which the car is still there. I have made multiple calls to speak with ***** who I was told that is the general manager. I have talked to him a few times, the other few times I wasn&#**;t able to. I&#**;m without a car due to the issues with H3131**36383332373137H & *** cars. Tt&#**;s been one problem after the other. During the times I had my car, I never had any issues with the key being stuck in the ignition until the month of April of 2023. I have talked to corporate as well letting them know the situation. I don&#**;t want to keep getting excuses or the run around whenever I call the dealership I&#**;m tired of having to go through this with them.Initial Complaint
09/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My 2016 Hyundai Sonata was taken in for service in July. My daughter, *****, drives this car and she has used this dealership to address prior issues of concern. On this occassion, when the service department drove the car for inspection, the car engine seized and had to be towed back to the dealership. The service department contacted ***** and her husband, *****************************. The representative was apologetic and explained that the dealership and or the Hyundai Corporation would take care of the problem. As I understand it, this assurance was provided; at least in part, because the engine seized while being driven by their employee. ****** and ***** were provided additional information regarding a prior recall that would cover the cost of repairing the vehicle. According to what was explained, the engine would be replaced at no cost to them. They both understood that this was a very costly repair and were quite relieved. However, over the course of a few days, they were told that neither the dealership nor the corporation would provide any assistance. In the days and weeks that followed, many attempts were made to reach a resolution agreeable to both parties. These efforts were consistently met with obstacle after obstacle. In ******** terms, they were given the infamous "runaround" as each party placed blame on the other. We understand that there has been a class action lawsuit against Hyundai for numerous identical claims. Hyundai is very aware of the problem, as well as the dealership. As a matter of fact, ***** and ****** were assured that the provisions of this lawsuit alone would resolve their issue. In other words, the engine and the repairs would be covered at not cost to them! To this day, almost 2 months later, the car sits at the dealership and she does not have any transportation! We are tired of the excuses! The car should be repaired by the dealership or Hyundai and at no cost! This case is not going away, even if we must use the court system!Initial Complaint
10/05/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On March 6, 2021, I used the service department. They ordered a couple of parts for me. One they did replace. The other part they did not. They returned the 02 sensor to the hyundai parts center. They were supposed to give me a refund for my part. They have not returned my money. I have called. I have went by to the dealership. I have even filed a complaint with corporate. Corporate told me last month the dealership would mail out a check in 10 business days. That was before Labor Day. Never happened. I contacted corporate again and they advised me to contact dealership again. I sent an email with the complaint today. A salesman reached out via text saying if I wanted to buy a car to let them know. I want my $276,05 back. It has been long enough.Business response
11/08/2021
Consumer Response /* (3000, 6, 2021/10/09) */ The dealership responded to my complaint. They have now returned my money for the part. The case can be closed.
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.