Business ProfileforGreenway Toyota OF The Shoals

Bought a truck from here two weeks ago and will never return. I only bought from here because they had one ordered that would be arriving soon while other dealers were ***** days out. We tried to have things we didnt need removed but were told we couldnt take certain things off even though they hadnt been installed yet because their general manager made them sell it with those options. The website said the truck came with a towing package which it did not. When we questioned them about, it we were told that the girl who put the info on the website made a mistake and it in fact did not come with one but we could pay to have one installed instead. All of our paperwork was done electronically on a tablet and we were given a usb drive to go home and view the paperwork instead of physical copies. The salesman sent us an invoice showing we would owe $34,791 not counting any down payments. When we signed the paperwork it was done very quickly and we were not told anything else about the price of the vehicle but we didnt question it because the salesman had already told us the price. After getting home and reviewing the paperwork on the computer, we saw a lot of options were added in that we werent asked about and we still owed over $40,000 for the truck after a down payment . We went back and they did end up refunding the warranties we were not asked if we actually wanted after calling us liars and saying their sales people wouldnt add it without asking. I even told the gm we were told it was recorded and we could gladly go watch it back to see and he in turn told us they dont have cameras to record and if they did they did it unbeknownst to him. I was also charged $2197 for LuxCare, nitrogen fill, and window tinting (this is automatically added to every vehicle and not optional) when their website says ALL new vehicles come with this for $1447. I was told that they actually charge based on the vehicle and color not a set price as stated on website.

Thank you for taking the time to provide feedback on your recent experience at our dealership. All feedback is important to us. We strive to provide an exceptional experience for all of our customers. We are sorry to hear your experience with us did not meet your expectations and we do apologize for the way everything transpired. The General Manager has been involved and is fully aware of your concerns. We absolutely want you to be happy with your purchase which is why we refunded the products you said you were not aware of at the time of your purchase. We tried to explain to the best of our ability the pricing structure we used. We are sorry for any confusion or miscommunication. Your situation is the exception and far from our usual high standards. This makes us all the more eager to make sure this doesn't happen again. We understand your frustration and do sincerely apologize. We would love the opportunity for a second chance in the future. We do value your business and hope you enjoy your new Tacoma.