ComplaintsforIn & Out auto
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Complaint Details
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Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
February 11 2023 paid ***** the owner $2850 for a complete engine purchase for a 2014 ********** Passat and he said it would take a week to get the engine and a week to install it for a fee of $1000. He first said that the guy getting the engine was sick with Covid then the first engine the oil pressure system was bad so finally April 2023 we brought the car to him and months went by where he told us hes waiting on timing chain guides from the dealership and we went there in June and the car was still parked where we brought it the old engine was still in it and the tires were showing signs of rot. ***** refuses to update us on where our engine is and I have yet to see the engine because he said its at his house. After several weekly attempts he refuses to update and holds firm the engine cant be warrantied until he gets those parts. Upon reading reviews of this business there have been multiple reviews with similar situations.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.