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ComplaintsforBonnie Plants Farm
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Complaint Details
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Initial Complaint
04/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I purchased a total of 18 lavender plants totaling $136.51 from Bonnie Plants via Walmart.com. All 18 lavender plants died and my receipt says I have a 1 year guarantee with Bonnie Plants for a refund or replacement. I contacted Bonnie Plants and was told on 4/15/2024 they would replace the lavender for me this one time. They asked for photos of said plants which I then provided. After thanking me for the photos of the dead plants, they asked how many plants I need. I told them 18. I havent not heard back from them. I have emailed customer service four additional times since then, asking if I can provide any more information or if there are any updates regarding my lavender replacement. I would please like an update to my replacement.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.