Business Profilefor24e Health Clubs

I submitted cancellation of PT sessions on 1/29/24 to use 21 prepaid sessions. ($840 credit) instead of over spending more each month. I was told I would still be charged next month, which seems unfair as I prepay. Additionally, my dedicated trainer, ****, was abruptly terminated on 2/5/24 (perceived as unfair and retaliatory, but that's a separate matter). This left me with 16 sessions without my trainer ($640 in prepaid credit). Management has been dismissive and unwilling to refund or work to find a solution even though I have kept my account in good standing since day 1. The gym's unprofessional, drama-filled management and lack of vetting results in low-quality trainers. Administrative errors at the front desk over the past year were already an issue, this was just the last straw. Front desk consistently demonstrates incompetence in handling administrative tasks, failing to provide a copy of my contract despite repeated requests, attempts at double billing, duplicating memberships, rude behavior etc. The gym gets away by trying to pair you with another trainer, which is insanely predatory to force you to work with someone you do not feel comfortable with. I specifically agreed to pay for sessions with **** after thoughtful consideration, researching her and seeing her high-quality training and dedication to her clients. There are no similar trainers available, management could not even recommend one. The gym is the one who decided to end this agreement. On 2/6/24 I contacted the regional mgr ****************. Regrettably, his handling of the situation was dismissive and unprofessional. Despite presenting legitimate grievances and seeking a resolution, he made it clear he had no intention to engage in any productive dialogue or explore potential solutions. This place is toxic and poorly managed and it is no longer a place I feel comfortable.I request an immediate cessation of further charges ($480 scheduled) and a full refund of the remaining credit ($640).