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ComplaintsforFull House Furniture
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Complaint Details
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Initial Complaint
02/24/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Description of Complaint:On 2/26/2022 I went into a store by the name of Full House furniture to purchase a sectional. While looking the sales men tells me it will have to be ordered, so I said ok lets get it started. My order with tax totaled $2,406.80, at that time I used my ***** Fargo debit for the about of $1,075.80 and I finance with a company called Snap the remaining $1331.00. Per my paperwork I was to get my item by April never did so I called was told ***** was untrue because of back orders and when they get it in the would contact me. End of May I got a call saying I should receive it by June not sure if the date. That month came and nothing, I started contacting the company only to find out it Full House furniture was sold to company by the name of Furniture Masters. They tell me to let the look in to it then after a while calling February 2023 they tell me to send copys of my paperwork but they are not sure what going on. Then when I called a week later they say they cleared all the old company orders out in June and he show it was delivered. I asked when and who signed for it was given an answer then was told contact my back. I call my bank who I have been with since 2009 and they denied my claim because of the timeframe but per there policy you have to speak with and try to work it out with the merchant first. So Im losing out on over ******* dollars no help from the bank that processed the payment for me is crazy. I went as far as opening a claim with the executive off with claim number ***************** agent ********** tells me my claim is denied because of the timeframe but if I had came to the in April and store rep telling me they are not sure of the day, ***** would had to be I had to wait on the merchant before doing a claim.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.