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Find a Location

Vestavia Auto Plaza has 1 locations, listed below.

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    Business ProfileforVestavia Auto Plaza

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1.8/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1476 Montgomery Hwy, Vestavia Hills, AL 35216-3607
    BBB File Opened:
    6/3/2021
    Years in Business:
    3
    Business Started:
    12/20/2020
    Business Management
    • Mr. Ali Morani, General Manager
    Contact Information

    Principal

    • Mrs. Jackie Grant

    Customer Contact

    • Mrs. Jackie Grant
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/28/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    I bought a 2019 **** F150 from this dealership and literally as I left the lot, it started smoking a little and had a bad smell from the tailpipe. I figured it could possibly be from sitting so long, so I drove it home which is a little over an hour away. The next morning, it started smoking worse and smelled toxic. I called them that day and they told me to bring it back, so the next day I did. They had it for several days and told me "**** techs" came to inspect it and told me what was wrong and gave me the option to trade the truck back in by them paying my truck off completely and getting another truck from them. They promised it would take less than a week but more than 2 weeks went by. They told me I could choose from any of their lots, so I picked out a truck out and they said they would cut me a deal on it since it had to be what I paid for the current truck. They told me to drive up there again, just to try and UP SELL ME!!! A total waste of time for my family and I! I demanded they take the truck back and they talked me into just letting them fix the truck, no matter what it needed. when I finally got my truck back, only the extreme smoking was fixed. The truck runs rough and tries to die out and still smells horribly! This is DANGEROUS for my children!!! I have recorded EVERY conversation i've had with these people and they have been so rude and insulting. They are refusing to buy the truck back. I want my money back and walk away from this nightmare. They have lied to me back to back and I have recorded proof of this as well. My truck came back with trash inside of it, AN OIL LEAK which was not there when I bought it, and electronics disconnected from under the dash where the brake pedal is!!!! I have picture and video proof of everything. This truck has a DANGEROUS CARBON MONOXIDE smell, which is unacceptable.

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    TORRIE J

    1 star

    03/12/2024

    Don't buy a car from these people!!!! They sold me a truck with a major oil leak And when I spoke to someone it was yeah, sure, we'll help you out. All lies they are all liars and cowards I brought the truck "as is" all they had to say no but leading me on having me on hold like a fool . That's just crazy WORST BUSINESS DEAL I've been involved in.

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